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CNA Resume Example

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CNA
Professional Summary

 Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.  Certified Nursing Assistant with unique combination of knowledge and skills derived from both schooling and background in healthcare. Seeking a position within a progressive medical center

Work History
Company Name - CNACity, State07/2017 - 08/2019
  • Supported patients' daily living needs, including feeding and bathing
  • Followed safe lifting techniques and individual resident lifting instructions
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
  • Followed and enforced safety protocols to protect patients and workers
  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Turned and positioned patients to maintain comfort and minimize problems
Company Name - Parts SpecialistCity, State08/2015 - 07/2017
  • Organized parts storage and stocked inventory according to established guidelines
  • Maintained clean and neat parts counter and sales floor
  • Ordered parts for customers, repair shops and dealer service department
  • Researched vehicles and parts via physical catalogs and electronic means
  • Processed and received return orders
  • Delivered merchandise to business locations for use in vehicle repairs or direct sales
  • Adhered to company guidelines for performance and compliance
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
  • Cleaned and organized store, including checkout desk and displays
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Stocked and replenished merchandise according to store merchandising layouts
  • Answered customer questions regarding merchandise and pricing
  • Handled all customer relations issues in gracious manner and in accordance with company policies
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Responded to customer questions and requests in prompt and efficient manner
  • Welcomed customers into store and helped them locate items
  • Alerted customers to upcoming sales events and promotions
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Completed all daily tasks and special assignments with efficient and quality-driven approach
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency
  • Operated a cash register for cash, check and credit card transactions with 99% accuracy
  • Answered customer telephone calls promptly and in appropriate manner
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Built relationships with customers to increase likelihood of repeat business
  • Educated customers about brand to incite excitement about company's mission and values
  • Prioritized helping customers over completing other routine tasks in store
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Assisted customers with prompt and polite support in-person and via telephone
  • Followed merchandising guidelines to present visually appealing displays
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Engaged with customers in sincere and friendly manner
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Contacted other store locations to determine merchandise availability
Company Name - Quick Lube TechCity, State04/2015 - 08/2015
  • Kept shop areas neat, clean and free of safety hazards
  • Suggested additional services to customers in order to meet upsell goals
  • Followed standards and procedures to maintain safe work environment
  • Followed company procedures to maintain work environment in neat and orderly condition
  • Performed oil changes
Company Name - ServerCity, State02/2014 - 10/2014
  • Maintained clean dining room, lobby and service areas at all times
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 120 seat restaurant
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly
  • Ensured customer satisfaction by responding quickly to orders and entertainment requests
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business
  • Maintained clean and presentable tables with tableware, glassware, silverware and linens
  • Stocked and maintained cleanliness of stations
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Received frequent customer compliments for going above and beyond normal duties
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Relayed orders to kitchen by quickly and accurately recording guest selections and keying them into the register
  • Described menu items, special offerings
  • Maintained high standards of cleanliness and sanitation
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment
  • Listened to, understood and clarified guest concerns and issues
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Bussed and reset tables and kept dining room and work areas clean
  • Delivered quality service by providing a warm and welcoming environment
  • Served beverages, breads and butter and replenished items as necessary
Skills
  • Certifications
  • Compassionate caregiver
  • Patient privacy and confidentiality
  • Dementia and Alzheimer's knowledge
  • Observing responses
  • Measuring bodily fluids
  • Documenting behaviors
  • Patient assessments
  • Responding to emergencies
  • Infection control and aseptic procedures
  • Feeding assistance expert
  • Compassionate
  • Charting and clinical documentation
Education
Mandan High SchoolCity, StateHigh School Diploma
2017Bismarck State CollegeCity, StateCertification : Nursing

Certified Nurses Assistant Certification

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Resume Overview

School Attended

  • Mandan High School
  • Bismarck State College

Job Titles Held:

  • CNA
  • Parts Specialist
  • Quick Lube Tech
  • Server

Degrees

  • High School Diploma
    Certification : Nursing

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