CNA Resume Example Company Name

Jessica

Walker

Professional Summary

I am an ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong dementia care skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. AR Certified Nursing Assistant bringing 2 years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Also, I am an organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. On the other hand I am a communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 2 years of experience serving up dinner guests.

Skills

Patient-focused care
Patient privacy
Documenting behaviors
Observing responses
Conducting intakes
Feeding assistance expert
Infection control and aseptic procedures
Supporting personal needs
Direct patient care
Companionship and emotional support
Responding to emergencies
Measuring bodily fluids
Dementia and Alzheimer's knowledge
Recording vital signs
Trustworthy companion
Compassionate
Adaptable
Compassionate caregiver
Efficient and reliable team player
Dining area cleanliness
Hospitality service expertise
Guest seating arrangements
Daily specials memorization
Guest relations management
Food sales and promotion
Point of sale knowledge
Order accuracy
To-go order preparation
Cash handling expert
Order delivery practices
Sale expertise
Menu memorization
Table-side service

Beverage preparation
Food spoilage prevention
Front-of-house display creation
Food preparation
Communication skills
Performance improvement
Food station setup
Food preparation and safety
Table setting knowledge
Cash handling
Table setting
Ordering procedures
Bagging and packaging
Payment collection
Drawer management
Refunds and exchanges
Credit card processing
Identification checks
Product up-selling
Customer assistance
Inventorying products
Cleaning and sanitizing
Maintaining store appearance
Basic math skills
Wire transfers
Cash report creation
Security monitoring
Price changes
Heavy lifting
Interpersonal skills
Staff training
Written and verbal communication
Cleanliness

Education

Brinkley High SchoolCity, State05/2015High School Diploma

Work History

Company Name- CNA
City, State07/2018 - 10/2019

Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Assisted patients with mobility needs, including moving to and from beds, organizing wheel-chairs and preparing assistive devices.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
Participated in fun activities, including music and bingo with patients each morning to boost mood, improve overall memory and provide light entertainment.
Transported patients to treatment units and operating rooms by using wheel-chairs, stretchers or beds.
Documented all care actions by completing records and logs with Kiosk.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Provided patients with personal hygiene assistance by giving bedpans, baths, back rubs and assisting with travel to bathroom.
Furthered skills by actively taking part in employee training and taking classes in subjects to improve knowledge in Dementia.

Company Name- Cashier
City, State06/2017 - 06/2018

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Reviewed and resolved differences between accounting information and cash drawer.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Increased sales 40% by offering advice on purchases and promoting additional products.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Worked with co workers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers with special services, account updates and promotional options.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Company Name- Server and Delivery Driver
City, State01/2017 - 06/2017

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Restocked salad bar and buffet for lunch and dinner service.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age requirement for alcoholic beverages.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Fostered positive working relationships with customers by responding to questions and concerns.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Maintained accurate financial records by collecting and documenting timely and past-due customer payments.

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CNA Resume Example

Resume Score: 80%

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