cna resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

  • Feeding Assistance
  • Vital Signs Collection
  • Activities of Daily Living (ADL) Support
  • Output Monitoring and Reporting
  • Medical Recordkeeping
  • Documenting Behaviors
  • Grooming and Bathing Assistance
  • Medical Terminology Knowledge
  • CNA Certification
  • First Aid Certification
  • Word Processing
  • Scheduling Databases
  • Verifying Dates
  • Reminder Calls
  • Data Entry Equipment
  • Strong Communication and Interpersonal Skills
  • Software Testing and Validation
  • Data Gathering
  • Record Sorting and Filing
  • Google Drive
  • Data Recording
  • Agent Support
  • Order and Refund Processing
  • Call Documentation
  • Call Center Operations
JP McCaskey High School 445 N Reservoir St 100 Montgomery St. 10th Floor, Expected in 06/2017 High School Diploma : - GPA :
  • CNA - Certified Nurse Assistant
Work History
Mountain View Care Center - CNA
Clark, NV, 04/2021 - 04/2022
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Obtained client medical history, medication information, symptoms and allergies.
Strawberry Fields - Direct support professional
W. Hamilton Ave., PA, 08/2018 - 08/2021
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Assisted patients adjusting to hospital procedures using highly structured settings.
  • Helped diagnose patients and deliver treatments with medication administration and specimen collection.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Charger Water Treatment Products - Customer Sales Associate
Fort Worth, TX, 04/2017 - 08/2019
  • Duties and responsibilities- collecting data and entering it on the computer, Developed relationships with individuals with an intellectual and/or developmental disability in their homes, communities, work settings, or other environments, in order to promote their emotional, physical and personal well-being
  • Helped individuals reach their goals to be more independent by offering guidance, instruction, and role modeling
  • Actively searched for opportunities for individuals to experience life in their homes and communities as others without disabilities do
  • Company name- Garden Spot
  • Phone number- XXX-432-6600
  • Provided information on company offerings to promote products and services to customers.
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
  • Applied company standards to merchandise placements and presentations.
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Adhered to company safety policies regarding floor management and customer interactions.
  • Promoted warranty sales, loyalty rewards and more.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders and gift card activations.
Schneidermans Furniture - Customer service
Duluth, MN, 08/2016 - 03/2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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Resume Overview

School Attended

  • JP McCaskey High School

Job Titles Held:

  • CNA
  • Direct support professional
  • Customer Sales Associate
  • Customer service


  • High School Diploma

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