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cna resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Certified Nursing Assistant offering 6 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Helpful CNA committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Cheerful Call Center Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable, friendly and solution-oriented Call Center Representative with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Monitoring fluids
  • Able to lift 50 pounds
  • Preparing meals
  • Respiratory equipment training
  • Catheter change and preparation
  • Call center operations
  • Resolving issues
  • Call control skills
  • Account updating
  • Microsoft accel CRM system expert
Experience
05/2018 to 09/2021
CNA Bayada Home Health Care Towson, MD,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
05/2018 to 09/2021
Scheduling Coordinator Aaa Northern California, Nevada And Utah Insurance Exchange Elk Grove, CA,
  • Managed schedules of team of [Number] personnel to keep all shifts properly staffed.
  • Monitored workflow and schedules to ensure timely delivery.
  • Set and confirmed [Type] customer appointments.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Developed effective scheduling processes to achieve production objectives.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
  • Monitored daily/weekly staffing to census ratios and facilitated approved schedule adjustments when necessary.
  • Developed and maintained master staffing schedule.
  • Maintained client and staff roster with completed and current information.
  • Reviewed schedules of staff scheduled off or call-ins and reassign patient visits accordingly.
  • Coordinated with supervisor and manager to develop and execute production plans.
  • Developed and updated scheduling policies covering all department activities.
  • Resolved material and manpower shortage problems quickly and efficiently.
02/2016 to 05/2018
Call Center Representative Northwest Natural Gas Company Astoria, OR,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
09/2013 to 11/2016
Call Center Representative Northwest Natural Gas Company Portland, OR,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
Education and Training
Expected in 05/2008 to to
High School Diploma:
Benton Harbor High School - Benton Harbor, MI
GPA:

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Resume Overview

School Attended

  • Benton Harbor High School

Job Titles Held:

  • CNA
  • Scheduling Coordinator
  • Call Center Representative
  • Call Center Representative

Degrees

  • High School Diploma

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