Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Detail-oriented Certified Nursing Assistant with 2 years of healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.
Skills
- Transporting patients
- Medical office administration
- Responding to emergencies
- Supporting Personal Needs
- Recording Vital Signs
- Patient Management
- Observing Responses
- Documenting Behaviors
- Chronic Disease Management
- Patient Care
- Shared Governance
- Quality Assurance Controls
- Indirect Patient Care
- Outpatient care
- Direct Patient Care
- Compassionate
- Efficient and reliable team player
- Medical Records Management
- Patient Assessments
- Case management
- Trustworthy companion
- Adaptable
- Inpatient care
- Report preparation
- Complaint resolution
- Teamwork
- Compassion
- Reading comprehension
- Responsible
- Conflict resolution
- Customer Service
- Clerical
- Critical thinking
- Training & Development
- Flexible & Adaptable
- Good listening skills
- Team building
- Excellent work ethic
- Data management
Education
Calhoun County High School Edison, GA Expected in 05/2017 – – High School Diploma : - :
Certifications
- CNA - Certified Nurse Assistant
Work History
Hillcrest Health Services - CNA
Blair, NE, 05/2020 - 03/2021
Blair, NE, 05/2020 - 03/2021
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep informed of changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Transported patients between rooms and appointments or testing locations.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Idex Corporation - Customer Service Representative
Huntsville, AL, 12/2019 - 11/2020
Huntsville, AL, 12/2019 - 11/2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Regularly exceeded daily sales and product add-on quotas.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Educated customers on promotions to enhance sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with up to 3 calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Legacy Traditional Schools - Human Services Worker
Peoria, AZ, 11/2019 - 03/2020
Peoria, AZ, 11/2019 - 03/2020
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Interviewed applicants for services and supported application completion as necessary.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Described procedures, requirements and benefits to clients and interested parties.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
Dollar General - Cashier
City, STATE, 03/2018 - 06/2018
City, STATE, 03/2018 - 06/2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in register drawer at beginning and end of shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers with special services, account updates and promotional options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers by answering questions and fulfilling requests.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Checked prices for customers and processed items sold by scanning barcodes.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Educated customers on promotions to enhance sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Increased sales by offering advice on purchases and promoting additional products.
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School Attended
- Calhoun County High School
Job Titles Held:
- CNA
- Customer Service Representative
- Human Services Worker
- Cashier
Degrees
- High School Diploma
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