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CNA Resume Example

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TG
CNA
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about Customer Service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Effective communication
  • Bilingual Spanish and English
  • Sales techniques
  • Safety regulations
  • Report generation
  • Stockroom procedures
  • Shipping and receiving understanding
  • Conflict resolution
  • Store maintenance
  • Product organization
  • In-store support
  • Organizational strengths
  • Office equipment proficiency
  • Technologically savvy
  • Customer relations
  • Credit card payment processing
  • Inbound and outbound calling
Experience
09/2019 - 10/2020CNAMGA Homecare | Colorado Springs , Colorado
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented activities and recorded information in EMR system.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
03/2018 - 08/2018Beauty Consultant Sales RepresentativeWalgreens | Colorado Springs, CO
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Cleaned workstation, tools and equipment.
  • Scheduled appointments for customers.
  • Educated daily guests on proper hair care to sell and increase salon revenue by 90%.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Operated cash register and credit card machine to receive payments.
07/2015 - 11/2017Sales Associate Customer RepresentativePuerto Rico Telephone Company (CLARO) | Carolina , PR
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Introduced customers to new offerings and updated accounts.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
10/2016 - 05/2017Customer Service AssociateMarshalls | Carolina , PR
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Prepared, completed and processed customer account forms and database changes.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
Education and Training
2014
Advanced Central College | Carolina, PR
12/2019CNA Certificate : Nursing
MGA Academy | Colorado Springs, CO
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Resume Overview

Companies Worked For:

  • MGA Homecare
  • Walgreens
  • Puerto Rico Telephone Company (CLARO)
  • Marshalls

School Attended

  • Advanced Central College
  • MGA Academy

Job Titles Held:

  • CNA
  • Beauty Consultant Sales Representative
  • Sales Associate Customer Representative
  • Customer Service Associate

Degrees

  • 2014
    12/2019 CNA Certificate : Nursing

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