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cna resume example with 13 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong [Area of expertise] skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Empathetic [Job Title] commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations. [State]-Certified [Job Title] bringing [Number] years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Efficient and reliable Certified Nursing Assistant with [Number] years of experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Sincere Nursing professional bringing superior skill in patient needs assessment and healthcare team collaboration. Bilingual multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Showcasing expertise in [Task] and [Task] demonstrated over [Number] years in healthcare settings. Detail-oriented Certified Nursing Assistant with [Number] years of healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Proficient and caring Nursing team member offering over [Number] years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Well-qualified Healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in [Area of certification]. Service-focused Healthcare professional offering excellent patient-care and charting skills. Talented at attending to patients in diverse healthcare settings. Certified in [Area of Certification] and [Area of Certification]. Compassionate [Job Title] with [Number] years of [Type] experience. Expert in [Type] and [Type] treatments with dedication to specialized patient care. Proven history of taking initiative to provide [Type] treatments and employ [Area of expertise] knowledge. Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions and certified in [Area of certification]. Proactive worker committed to helping [Job title] provide top-notch patient care. Skilled at [Type] treatments with knowledge of [Area of expertise] patients. Fantastic attention to detail and multitasking abilities. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • First Aid/CPR
Work History
05/2018 to 01/2019 CNA Kentucky Masonic Homes | Shelbyville, KY,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
01/2011 to 06/2017 Dispatcher Cardinal Logistics Management, Inc. | Alpharetta, GA,
  • Directed all dispatching, routing and tracking of [Number] fleet vehicles.
  • Responded to over [Number] daily caller requests with information about assistance and timeframes.
  • Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Increased area coverage by [Number]% through effective scheduling and detailed location monitoring.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Documented all changes in computer tracking system.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
  • Transported [Product or Service] to customer locations [Timeframe].
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed team communications and information for [Type] meetings.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
02/2005 to 06/2011 Waitress Bluegreen Resorts | Hollister, CA,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept track of event finances, including initial deposits, due payments and final balances.
  • Managed food resources, memorized orders and coordinated service in [Number]- table restaurant.
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Answered customers' questions, recommended items and recorded order information.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by [Amount] % on average.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Implemented new drink policies, reducing over-pouring by [Number]%.
  • Assessed [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space.
  • Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings.
  • Served [Type], [Type] and [Type] beverages and offered refills.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees by [Action].
  • Checked identification to enforce age regulations for alcoholic beverages.
Education
Expected in 04/1996 High School Diploma | Emily Griffith Technical College, Denver, CO GPA:
Certifications
  • Certified Nurse Assistant (CNA)
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Emily Griffith Technical College

Job Titles Held:

  • CNA
  • Dispatcher
  • Waitress

Degrees

  • High School Diploma

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