Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Helpful Nursing Assistant committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress . Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with CNA certification. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Dedicated CNA committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.
- Collecting specimens
- Respiratory equipment training
- Infection control procedures
- Calm and level-headed under duress
- Grooming and bathing assistance
- Medical terminology knowledge
- Preparing meals
- Catheter change and preparation
- Collecting vital signs
- Documentation procedures expert
- Performing patient intakes
- Monitoring fluids
- Helping with medication
- General housekeeping ability
- Patient relations
- Quick problem solver
- Database Administration
- Understands mobility assistance needs
- Certificate in Nursing
- CNA License
- Certified Nursing Assistant
- Association for Project Management (APM)
Riverside, MO, 05/2016 - 01/2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Used mobility devices and any equipment to transport patients.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Delivered nursing assistance to residents in[20+]-bed [20+] care facility.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Administered personal nursing assistance in pre- and post-operative situations.
Phoenix, AZ, 02/2016 - 01/2021
- Approved all designated educational transactions, including pre-registration, drops, adds and withdrawals.
- Reviewed student grade reports each semester to determine probation or suspension based on academic regulations of university.
- Assisted students in preparing and creating thesis papers.
- Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
- Advised students on course selection, pathways and career options.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
- Evaluated doctoral prospect dissertations to ascertain fulfillment of requirements for original research and contributions to investigative body of knowledge completed.
- Coached high school students and facilitated transition into community college or university settings.
- Counseled students in career planning, job placement and academic goals.
- Evaluated data gathering techniques to ensure legitimacy.
- Worked collaboratively with students regarding research, bibliographies and data compilation and assessment.
- Encouraged students to develop four-year plan and assisted in planning and individual program of study for next term.
- Suggested new teaching tools, training opportunities and instructional education improvements.
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
- Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
- Consulted regularly with parents, administrators and specialists to coordinate individualized support for struggling students.
- Established developmentally-appropriate support groups and activities for elementary-aged students.
- Promoted parent and teacher partnerships and communications to support students educational goals.
- Followed-up with outside mental health service providers to coordinate in-school support.
- Employed skills in crisis intervention to help resolve difficult situations.
- Coordinated alcohol and drug prevention programs to cultivate atmosphere focused on positive decision-making.
Wilmington, NC, 01/2017 - 08/2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Reviewed account and service histories to identify trends and issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Worked with customer Service to develop customer service improvement initiatives.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consistently maintained high customer satisfaction ratings.
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