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cna resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Helpful CNA committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Compassionate CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Dedicated CNA committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms and managing dietary needs. Service-focused professional possessing exceptional organizational abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Grooming and bathing assistance
  • Patient relations
  • Medical terminology knowledge
  • Infection control procedures
  • Performing patient intakes
  • Preparing meals
  • Collecting specimens
  • Collecting vital signs
  • Calm and level-headed under duress
  • Monitoring fluids
  • Quick problem solver
  • General housekeeping ability
  • Helping with medication
  • Able to lift [Number] pounds
  • Understands mobility assistance needs
  • Reliable transportation
  • Valid [State] driver's license
  • Charting expertise
  • Assisting with personal grooming
  • Documentation procedures expert
  • Respiratory equipment training
Experience
11/2021 to 05/2022
CNA Absolut Care Orchard Park, NY,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Supported non-ambulatory residents in range of motion exercises.
  • Distributed drinking water and nourishment to residents.
  • Helped residents walk with or without self-help devices.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
06/2020 to 10/2021
Warehouse Manager Lyons Magnus Lm-East- Walton, KY,
  • Established and maintained good relations with customers, vendors and transport companies.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Performed periodic inventory counts to assess inventory system accuracy and integrity.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Operated forklifts to fill or empty overhead spaces.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
11/2018 to 05/2019
Customer Service Representative Landmark Aviation Lafayette, LA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Expected in 11/2021 to to
CNA: CNA
Integrity Health & Education - Denton, TX,
GPA:

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Resume Overview

School Attended

  • Integrity Health & Education

Job Titles Held:

  • CNA
  • Warehouse Manager
  • Customer Service Representative

Degrees

  • CNA

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