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cna resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Transporting patients
  • Tube feedings and medications familiarity
  • Feeding assistance expert
  • Dementia and Alzheimer's knowledge
  • Responding to emergencies
  • EMR / EHR
  • Patient-focused care
  • Wound care specialist
  • Medical office administration
  • Supporting Personal Needs
  • Recording Vital Signs
  • Preparing Meals
  • Patient Relations
  • Patient Management
  • Observing Responses
  • Measuring Bodily Fluids
  • Infection Control and Aseptic Procedures
  • Documenting Behaviors
  • Conducting Intakes
  • Report preparation
  • Sales expertise
  • Complaint resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Warehousing functions
  • Recordkeeping strengths
  • CRM
  • Strategic sales knowledge
  • Shipping procedures understanding
Work History
CNA, 05/2019 to Current
OhsuHood River, OR,
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
CSR, 06/2016 to 05/2019
Apex SystemsAlpharetta, GA,
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.
Customer Service Specialist, 02/2010 to 08/2016
PetcoTampa, FL,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Maintained and managed customer files and databases.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
High school diploma: , Expected in 05/2008 to Murphy High School - Mobile, AL
GPA:
Willing to relocate: Anywhere
Additional Information
  • Reliable, Excellent Communication, Multi-Tasking, Willing to relocate.

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Resume Overview

School Attended

  • Murphy High School

Job Titles Held:

  • CNA
  • CSR
  • Customer Service Specialist

Degrees

  • High school diploma

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