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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Certified Nursing Assistant offering 23 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Experienced in comforting and keeping family members up to date with their loved ones, assuring them that they are getting the proper care that is expected. Calm Customer Service Representative with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Skills
  • Catheter change and preparation
  • General housekeeping ability
  • Quick problem solver
  • Performing patient intakes
  • Monitoring fluids
  • Patient relations
  • Collecting vital signs
  • Grooming and bathing assistance
  • Able to lift [Number] pounds
  • Collecting specimens
  • Medical terminology knowledge
  • Calm and level-headed under duress
  • Infection control procedures
  • Documentation procedures expert
  • Respiratory equipment training
  • Database Administration
  • Charting expertise
Experience
12/1998 to 09/2019
CNA Benedictine Health System St. Paul (Marian), MN,
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Collected and documented vital signs to track current patient conditions.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
04/2001 to 03/2018
Certified Medication Assistant Promedica Senior Care Boulder, CO,
  • Tracked vital signs at regular intervals.
  • Monitored and tracked medication of patients and maintained medical equipment.
  • Operated medical equipment to diagnose and treat conditions.
  • Obtained, recorded and reported patient vital signs as needed for medication administration.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Prepared [Number] various medications per shift to distribute to patient orally, topically or through inhalation.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected patient specimens and data and monitored vital signs, input, output and other necessary measurements.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Maintained medication stock and performed cleaning of patient rooms and equipment.
  • Assessed patient needs in response to medications.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
03/1991 to 08/1994
Inbound Customer Service Representative Discover Financial Services Phoenix, AZ,
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Attended educational seminars and conferences to develop expertise and improve performance.
Education and Training
Expected in 08/1990
GED:
Flanagan High School - Omaha, NE,
GPA:
Expected in 06/1996
CNA: Certified Nursing Assistance
St Joseph Villa - Omaha, NE,
GPA:
Expected in 02/2001
CMA: Certified Medication Aide
Methodist Hospital - Omaha, NE,
GPA:

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Resume Overview

School Attended

  • Flanagan High School
  • St Joseph Villa
  • Methodist Hospital

Job Titles Held:

  • CNA
  • Certified Medication Assistant
  • Inbound Customer Service Representative

Degrees

  • GED
  • CNA
  • CMA

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