Certified Nursing Assistant offering 2 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Positive, upbeat Customer Service Representative brings more than 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Catheter change and preparation
Catheter change and preparation
Preparing meals
Respiratory equipment training
Performing patient intakes
General housekeeping ability
Credit card payment processing
System implementation
Freight operations
Call Center Operations
Technologically savvy
Materials transport
Business development understanding
Quality control
Retail sales customer service
Microsoft Office expertise
Inbound and Outbound Calling
High-energy attitude
Education and Training
Dallas Can Academies Dallas, TX, Expected in 07/2012 – –High School Diploma: - GPA:
Completed professional development in Algebra
A & B Honor Roll
Ranked in Top 10 % of class
Graduated With Honors
Experience
Addus Homecare Corporation - CNA Lordsburg, NM, 12/2019 - Current
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Used mobility devices to transport patients.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Delivered high level of care to every patient.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Made outbound calls to obtain account information.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Managed high-volume of inbound and outbound customer calls.
Conducted CRM tasks to maintain quality assurance satisfaction levels.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Negotiated with vendors to expedite product shipments and backorders.
Assisted 100+ callers per week in fast-paced environment.
Ipsos - Data Entry Processor Boston, MA, 12/2015 - 08/2017
Identified, corrected and reported data entry errors.
Completed accurate and efficient data entry and database updates to support business operations.
Sorted source documents and organized to be filed.
Communicated with coworkers regarding deadlines and project milestones.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Transcribed data after verifying information to deliver projects with 100% accuracy.
Drafted reports to deliver information to upper management and stakeholders.
Reduced physical document storage footprint by scanning and eliminating outdated records.
Processed confidential tax form information with care and precision.
Updated departmental standard operating procedures and database to accurately reflect current practices.
DD's Discount - Stockroom Lead Associate City, STATE, 12/2012 - 11/2016
Trained new employees on daily tasks and procedures to teach staff multiple skills, resulting in knowledgeable and high-performing team.
Responded to customer questions and complaints by resolving issues personally or referring to management.
Assisted manager by implementing new policies and training entire team on latest procedures.
Supervised team of 100 employees, delivering mentoring, continuous training and guidance in job challenges.
Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
Received shipments by comparing merchandise to invoices and reporting discrepancies or damage to managers.
Improved store revenues by upselling and cross-selling merchandise to clients.
Reduced waste significantly by monitoring materials use and identifying areas for improvement.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
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