(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Certified Nursing Assistant offering 2 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Positive, upbeat Customer Service Representative brings more than 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Catheter change and preparation
  • Catheter change and preparation
  • Preparing meals
  • Respiratory equipment training
  • Performing patient intakes
  • General housekeeping ability
  • Credit card payment processing
  • System implementation
  • Freight operations
  • Call Center Operations
  • Technologically savvy
  • Materials transport
  • Business development understanding
  • Quality control
  • Retail sales customer service
  • Microsoft Office expertise
  • Inbound and Outbound Calling
  • High-energy attitude
Education and Training
Dallas Can Academies Dallas, TX, Expected in 07/2012 High School Diploma : - GPA :
  • Completed professional development in Algebra
  • A & B Honor Roll
  • Ranked in Top 10 % of class
  • Graduated With Honors
Addus Homecare Corporation - CNA
Lordsburg, NM, 12/2019 - Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
Rentokil Initial - Customer Service Representative
Hingham, MA, 12/2016 - 07/2020
  • Type 42 WPM
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Exceeded company productivity standards on consistent basis.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Made outbound calls to obtain account information.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed high-volume of inbound and outbound customer calls.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Negotiated with vendors to expedite product shipments and backorders.
  • Assisted 100+ callers per week in fast-paced environment.
Ipsos - Data Entry Processor
Boston, MA, 12/2015 - 08/2017
  • Identified, corrected and reported data entry errors.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Sorted source documents and organized to be filed.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Transcribed data after verifying information to deliver projects with 100% accuracy.
  • Drafted reports to deliver information to upper management and stakeholders.
  • Reduced physical document storage footprint by scanning and eliminating outdated records.
  • Processed confidential tax form information with care and precision.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
DD's Discount - Stockroom Lead Associate
City, STATE, 12/2012 - 11/2016
  • Trained new employees on daily tasks and procedures to teach staff multiple skills, resulting in knowledgeable and high-performing team.
  • Responded to customer questions and complaints by resolving issues personally or referring to management.
  • Assisted manager by implementing new policies and training entire team on latest procedures.
  • Supervised team of 100 employees, delivering mentoring, continuous training and guidance in job challenges.
  • Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
  • Received shipments by comparing merchandise to invoices and reporting discrepancies or damage to managers.
  • Improved store revenues by upselling and cross-selling merchandise to clients.
  • Reduced waste significantly by monitoring materials use and identifying areas for improvement.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
English :
Full Professional
Negotiated :

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School Attended

  • Dallas Can Academies

Job Titles Held:

  • CNA
  • Customer Service Representative
  • Data Entry Processor
  • Stockroom Lead Associate


  • High School Diploma

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