Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
illinois-Certified Nursing assistant bringing 3 years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Proficient customer service with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Skills
Microsoft applications proficiency
Organization
Customer service
Problem resolution
First Aid/CPR
Team building
Patient Management
Responding to emergencies
Observing responses
Recording vital signs
Dementia and Alzheimer's knowledge
Adaptable
Direct Patient Care
Data Entry
Medical Records Management
Compassionate
Patient Assessments
Work History
CNA, 10/2018 to 02/2020 Evangelical Lutheran Good Samaritan Society – Holstein, IA,
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Participated in fun activities, including bingo and exercise with patients each afternoon and evening to boost mood, improve overall memory and provide light entertainment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Customer Service Agent, 05/2016 to 01/2018 American Airlines – Denver, CO,
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Educated customers how to use company systems, complete forms and obtain desired services.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sought ways to improve processes and services provided.
Educated customers on promotions to enhance sales.
Assisted call-in customers with questions and orders.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Provided primary customer support to internal and external customers in fast-paced environment.
CNA, 03/2016 to 12/2017 Evangelical Lutheran Good Samaritan Society – Lakota, ND,
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Promoted good oral and personal hygiene by aiding assisting patients with shaving, bathing and teeth brushing.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Customer Service Associate, 10/2014 to 01/2017 City Of Sand Springs – Sand Springs, OK,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Managed customer relations and customer service through daily communication and interaction.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
High School Diploma: , Expected in 05/2017 to Carbondale Community Highschool - Carbondale, IL, GPA:
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