Responsible administrative support professional with extensive experience in military and construction environments. Organized and detail-oriented with strengths in project management and inventory control. Dedicated leader with 15-year track record of managing company administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control.
Human resource knowledge
Proficient in Sage Timberline
CruX and Citrix Accounting Applications
CATS payroll and timekeeping software
Various Project software
Manager Plus Equipment Inventory Tracking
Data Entry and Adobe
Type 55 wpm
Communications theory proficient
Skilled in intake interviewing
Case management proficiency
Personality Assessment Inventory (PAI)
Learning disability awareness
Time management ability
Ability to prioritize
Earned “Leader of the Year Award” during my enlistment
in the military. I had the honor of being the HONOR GUARD supervisor for one
year, during which time I served over 100 funerals and earned the title of
Leader of Year.
CMMS Administrator Maintenance AdministratorNov 2014 to Current Image Services Staffing/General Dynamics － Norfolk, VA
Fabricated over 200+ laser engraved signs using the latest laser technology and Corel Suite
Maintained office files pertaining to customer reports and other related clerical functions. Managed office inventory and placed new supply orders.
Contacts customers to check status of trouble/work order or request prior to dispatch, to expand upon trouble description, to renegotiate commitment time.
Performs call outs to persons or other work groups or vendors to clear troubles and maintains logs of their response performance and safety.
Updated employee paperwork and records.
Manages various alarm conditions and refers to various work groups for clearance Inputs all equipment (new, used, old, worn, or sold) into CMMS Provided timely, courteous and knowledgeable responses to 120+ requests for maintenance services Developed a comprehensive, 10 slide power point training that enabled new and old employees to better maintain their equipment.
SecretaryJan 2014 to Oct 2014 AppleOne Employment Services / Basic Construction Co － Newport news, VA
Received and dispatched telephone calls and messages
send and receive faxes
performed light bookkeeping tasks
Handled all FOB Cash Sales.
Project Controls AssistantFeb 2013 to May 2014 Express Employment/Sargent Electric Co － Terre Haute, IN
Directed all phases of the Appalachian Power projects, from Phase 1 to Phase 300+.
Developed 3 executive presentations and reports to facilitate project evaluation and process improvement.
Directed planning, budgeting, vendor selection and quality assurance efforts during the project.
Monitored timelines and flagged potential issues to be addressed.
Implemented a set of comprehensive tracking processes to monitor Appalachian Power performance and budget.
Prepared program operating budgets, budget reports and other financial performance reports.
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Analyzed contract performance for bids, budgets and forecasts.
Developed methods to establish and clarify customer objectives Federal Aviation Administration/ September 2010-September 2012/ 301 E 56th St, Anchorage, AK / Program Assistant Receive and document work orders, set up workbooks and fund sheets to calculate what was spent, document and record invoices and receipts.
Implemented a new filing and sorting system for all projects for better accountability Communicated effectively with multiple departments to ensure the best products Established strong relationships to gain support and effectively achieve results.
Managed over 28 people at any given time Taking care of subordinates at a work level and personal level dealing with their financial needs and also their personal lives.
Civil Engineer/Utilities Systems Maintenance Engineer/Journeyman PlumberApr 2002 to Dec 2008 United States Air Force
Analyzed reports, maps, drawings, blueprints, tests, and aerial photographs on soil composition, terrain, hydrological characteristics, and other topographical and geologic data to plan and design certain projects.
I prepared or directed preparation and modification of reports, specifications, plans, construction schedules, environmental impact studies, and designs for projects.
I inspected many construction sites to monitor progress and ensure conformance to engineering plans, specifications, and construction and safety standards.
I used various computer-assisted engineering and design software and equipment to prepare engineering and design documents (Arc View, GIS).
I also maintained and repaired all functioning water and wastewater systems, closed all open job orders, head of safety and OSHA programs.
Renewing and reorganizing many programs dealing with utilities systems.
Worked for 4 years maintaining and operating the wastewater treatment facility located in North Pole, Alaska.
Communicated effectively with multiple departments to plan meetings and prepare packages for new customers.
Established strong relationships to gain support and effectively achieve results.
Entrusted to manage office in the supervisor's absence.
Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official business correspondence.
Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff.
Developed innovative PowerPoint presentation used by the CEO to market executive support programs to potential clients.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
During my enlistment in the military, I had the honor of being the HONOR GUARD supervisor for one year, during which time I served over 100 funerals and earned the title of Leader of the Year.
High School DiplomaJune 2000Burlington County Institute Of Technology
Bachelors of Science, Health and WellnessNovember 2012Kaplan UniversityHealth and Wellness
Dual MBA, Healthcare Management/ Human Resources Management2017Capella UniversityHealthcare Management/ Human Resources Management