cluster manager resume example with 17 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Director Customer Logistics offering strengths in freight cost reporting and operational management. Identified new solutions that reduce cost and improve efficiency. Fosters continuous improvement environment across warehousing, logistics, transportation and customer service operations. Built productive relationships to achieve business objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
- Communication Skills
- Computer Skills
- Microsoft Office
- Facilitation
- Leadership
- Team Management
- Project Management
- Employee Development
- Hiring and Training
- Documentation and Reporting
- Budget Management
- Team Leadership
- Technical Proficiency
- Revenue Forecasting
- Project Planning
- Team Building
- Cost Control
- Strategic Planning
- Inter-Department Collaboration
- Customer Service
- Business Development
- P&L Oversight
- MS Office
Education and Training
Mangalore University, Mangalore , Expected in 06/2005 ā ā Bachelor of Hospitality Science : Hospitality Administration and Management - :
Certifications
- [Area of expertise] License - [Year]
Experience
Celebration Hotel Ltd - Cluster Manager
Charleston, , 07/2018 - Current
Charleston, , 07/2018 - Current
- Managing entire cluster with the support of On-roll & off-roll team members
- Managing delivery partner fleet within the assigned clusters
- Closely track driver logins and ensure supply availability and positioning as per the demand projections
- Monitor driver performance metrics - productivity, frauds, quality, etc
- Coordinate with the sales team for order projections and supply planning
- Re-engagement of inactive drivers
- Conduct field support within assigned clusters to reduce driver churn
- Take actions for driver frauds
- Ensure timely resolution to driver tickets and escalations
- Coordinate with team leaders for field sourcing
- Coordinate with central teams like Rate Card, New Supply, Ticketing, DP Quality etc and get the required assistance for the assigned territory.
- Completed thorough root cause analysis on failures and quality-controlled repair activities.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
- Reconciled invoices, purchase orders and receiving documents to disburse payments to vendors.
- Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
- Identified trends in financial performance to provide recommendations for improvement.
Celebration Hotel Ltd - Production Manager
, , 06/2015 - 04/2018
, , 06/2015 - 04/2018
- Dubai, Dubai UAE.
- Scheduled staff work assignments, rotations and overtime.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Established and updated production schedules to meet changing demands.
- Coordinated production requirements with material handling and staffing functions.
- Directed cost reduction and process improvements to boost workflows and productivity.
Artis Senior Living - Production Manager
Bethel Park, , USA 12/2010 - 12/2014
Bethel Park, , USA 12/2010 - 12/2014
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
- Enforced compliance with company policies, legal requirements and best
- Ensured standards to guarantee cleanliness, efficiency and safety of prepared dishes is maintained
- Arranged cooks' schedules, food orders and cleaning programs to maximize operational efficiency
- Planning and organizing production schedules
- Assessing project and resource requirements
- Estimating, negotiating and agreeing budgets and timescales with clients and
- Ensuring that health and safety regulations are met
- Determining quality control standards
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation
- Offered prompt, friendly customer service at buffet and in dining room to promote pleasant dining experiences.
- Housekeeping
, , 06/2005 - 09/2010
, , 06/2005 - 09/2010
- Food Production and Service, Security in respective
- Shifts
- Work Allocation, On the Job Training, Supervision and Performance Evaluation of
- Hotel Operations Team in respective Shifts
- Shift In charge of Front Office, Kitchen and Restaurant, Utilities and Hotel Rooms
- Reservation and Room Allocation in Property Management Software
- Interaction with Guests, Booking / Admin Resources of Corporates
- Shift Wise Billing, Accounting and Cash/ Credit Card Collection via EDC Machine
- Local Vendor Development and Purchases for Hotel Operations
- Coordinating Preventive and Breakdown Maintenance with Engineering Vendors
- Preparation and compilation of periodic report backs ā Night Audit, Operations and
- Maintenance Checklists, Comprehensive Daily Operations and Incident Reporting,
- Attendance of team, Local Purchases, Guest Interaction Reports
- Key Performance Indicators include: Review Scores (Online and Offline), Hotel
- Operations Costs (Manpower, Utilities, Consumables etc), Team Management,
- Adherence to SOP and Report backs to Head Quarters.
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Realized online delivery in ongoing effort to boost revenue while reducing costs.
Activities and Honors
- Member, Alumni Association
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/Jessica-Claire-53591b103?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BPk8mDEHKQtWNibW2bvh7Ug%3D%3D
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Resume Overview
School Attended
- Mangalore University, Mangalore
Job Titles Held:
- Cluster Manager
- Production Manager
- Production Manager
- Housekeeping
Degrees
- Bachelor of Hospitality Science
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