cloud support engineer vmware resume example

Responsible for delivering consulting projects involving VMware SDDC and NXS, Microsoft, and Linux. Work on several software defined networking, consolidation, virtualization, and cloud projects at fortune companies using NSX, Cisco, Juniper, HP, vSphere, vCenter, SRM, Log Insight, Network Insight, Infrastructure Navigator, and vCenter Configuration Manager.

Tasks Include:

First responsibility was to architect NSX Software Defined Data Centers (SDDC) and help customers migrate workloads from NSX-V to NSX-T data centers.

● SPJ resource engineer to VMware Inc. and involved in NSX-V to NSX-T migration projects (assessment, analysis, design, and deployment).

● Responsible for delivering client projects, involving Network design, VMware ESXi Hosts, vCenter and NSX-T across various infrastructures and use cases.

● Responsible for facilitating customers' migration of applications and services from legacy Data Center infrastructure to modern Datacenter setup.

● Conducted network discovery, troubleshooting and configuration of diverse VMware NSX-T use cases at customer sites.

● Enforce and optimize NSX data security in areas of distributed firewall policies & rules, micro-segmentation and security groups.

● Discuss and analyze reports/findings with customer engineering team for best practice in infrastructure design and deployments to meet their use case and project goals.

● Research and document training and deployment material for new VMware features to be used in production on behalf of customers.

• Employed firewalls and VPNs to safeguard network security and block unauthorized access.

I functioned as a Network support engineer to the Charter Communications (spectrum) software development team, providing solutions to meet modern software development architectural goals and success. Created and managed security processes and governance, including data protection, identity, and access management, risk and compliance, incident response, as well as documentation for the company’s daily operations and ISO standardization. Daily data center technical resource, provisioning and administration of new compute, network, and storage resources within the Datacenter.

• Tasks Include:
• Performed 24/7 system maintenance by handling security verifications of systems and processes according to SLA guidelines.
• Contributed to task list for maintaining network security across workstations, servers and peripherals.
• Directed vulnerability assessments or analysis of information security systems.
• Maintained documentation of security and disaster recovery policies and procedures
• Administration of Active Directory, Azure, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Provide 24/7/365 real-time monitoring of security tools, dashboards, and email alerts.

• Responsible for security monitoring of networks, web sites, applications, databases, servers, data centers and other infrastructures to protect them from cyber threats.

• Investigate, analyze, and process endpoint alerts using SIEM tools; FireEye HX, McAfee Antivirus, Splunk Enterprise Security (Splunk ES) and OSINT tools.

• Report security incidents using ServiceNow ticketing system for events that signal an incident and require Tier 2 Incident Response review.

• Perform triage on alerts by determining their criticality and scope of impact.

• Review and collect asset data; indicators of compromise, logs, configurations and running processes, on systems for further investigation and reporting.