Cloud Support Engineer Resume Example
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CLOUD SUPPORT ENGINEER
Professional Summary
A proven track record of success leading complex projects while managing cross-functional resources to drive efficiency in enterprise technology operations. More than 5 years' experience with SaaS technologies. Such as VPC, Auto Scaling, S3, RDS, Aurora, Bastion Host(Jump Box)
Azure active directory, Azure Data security.
Seeking to leverage high-level understanding of Amazon Web Services global infrastructure and service migrations.
Skills
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Work History
09/2018 to 04/2020Cloud Support EngineerAmazon.Com, Inc. | Cambridge , MA
- Responsible for launching Amazon EC2 Cloud instances using Amazon Web services (Linux) and configuring launched instances with respect to specific application and regions.
- Installed applications on AWS EC2 instances and configured the storage on S3 buckets.
- Responsible for S3 buckets creation, policies and the IAM roles based on policies.
- Involved in the migration and implementation of multiple applications from on premise to the Cloud using AWS services like SMS, DBMS, CloudFormation, S3, Route53, EC2, RDS, Load Balancers etc.
- Utilized source code control for tracking configurations and changes.
- Configuration of continuous integration (CI) and continuous delivery (CD) using CodePipeline and CodeDeploy for automation.
- Build and configured virtual data center in the AWS Cloud to support Enterprise Data Warehouse hosting including Virtual Private Cloud (VPC), Public and Private subnets, Security Groups, Route Tables, Elastic Load balancers.
- Designed and evaluated WAN and LAN connectivity technologies.
- Worked with existing customers to understand needs and provide solutions service.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
01/2015 to 09/2018Cloud Solutions Architect Avanade | Jacksonville , FL
- Acted as trusted advisor and subject matter expert (SME) working within the sales organization and with customers throughout thepre-sales process.
- Developed and maintained communications in a cooperative and professional manner with all levels of staff and customers using established guidelines.
- Maintained technical competency for existing and emerging services and products.
- Provided knowledge transfer to the sales staff related to current and future service offerings.
- Actively participated in design of highly performing, scalable, secure, reliable, and cost optimized solutions.
- Consulted and advised engineers, architects, and executives, help to define the right choice of technology stack while serving as a lead technical expert on Data.
- Drove CI/CD, automation, infrastructure as code, configuration management, monitoring, and tools development for customer's enterprise software and systems running in datacenter.
- Thoroughly analyzed requirements, develops, tests, and documents software quality to ensure proper implementation.
- Designed, architect AWS cloud services and security solutions.
- Designed, developed real-time, large-scale data processing and streaming functions using Apache Flink, Lambda functions, Amazon Glue, Kafka, Apache Spark, and other technologies.
06/2011 to 12/2014Security Analyst Cisco Systems, Inc. | Columbia , SC
- Maintained a repository of standard responses for audits and questionnaires
- Tracked evidence of compliance
- Conducted compliance and risk assessments
- Coordinated third-party assessments of Pitney Bowes' IT security posture
- Coordinated the Pitney Bowes PCI compliance program
- Coordinated, update, execute, track and report on annual disaster recovery testing
- Coordinated business continuity activities required to keep Pitney Bowes IT running during a period of displacement or interruption of normal operation
- Maintained and updated Pitney Bowes processes, procedures and other documentation as required as well as formulate new processes, policies and standards as needed
- Researched, reported on, and implemented new solutions in the area of risk management
- Applied knowledge of security analyst to provide strategic and tactical solutions to meet emerging requirements from sustainment modifications and internally generated system planning initiatives (short-term and long-term).
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Maintained data management and storage systems to protect data from compromise.
- Provided safety reports and data analysis to building managers to inform security processes.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Monitored computer virus reports to determine when to update virus protection systems.
- Recommend improvements in security systems and procedures.
- Monitored use of data files and regulated access to protect secure information using key monitoring tools like QRadar Siem.
Education
Bachelor of Science | Aviation ManagementMiddle Georgia State University, City, State
Associate of Applied Science | Aviation Maintenance TechnicianAviation Institute of Maintenance - Atlanta, City, State
Certifications
AWS CCP, AWS SAA, ITIL
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Resume Overview
School Attended
- Middle Georgia State University
- Aviation Institute of Maintenance - Atlanta
Job Titles Held:
- Cloud Support Engineer
- Cloud Solutions Architect
- Security Analyst
Degrees
- Bachelor of Science | Aviation Management
Associate of Applied Science | Aviation Maintenance Technician
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