Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Reliable and upbeat Sales Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Customer service
  • Microsoft applications proficiency
  • Organization
  • MS Office
  • Problem resolution
  • Relationship development
  • Process improvement
  • Team management
Education
Western Governors University Salt Lake City, UT Expected in Bachelor of Arts : Elementary Education - GPA :
Bainbridge State College Bainbridge, GA Expected in 05/2009 Associate of Arts : General Studies - GPA :
Work History
Belk - Sales Associate Ladies Shoes
California, MD, 03/2021 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed, marketed and sold full range of products and support services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Solved customer challenges by offering relevant products and services.
Sport Clips - Clinique Beauty Advisor
Houston, TX, 02/2020 - 03/2021
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Maintained counter and display areas in clean and neat fashion.
  • Demonstrated application techniques to achieve desired looks.
  • Helped customers feel relaxed and comfortable with process.
  • Met or exceeded sales goals on regular basis.
Macy's - Sales Associate Ladies Sportswear
Dearborn, MI, 02/2015 - 03/2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Tracked stock using company inventory management software.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maurices - Personal Stylist
City, STATE, 09/2014 - 03/2015
  • Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
  • Researched and compared retailers and boutiques related to product offerings, pricing, merchandise quality, and consumer reviews.
  • Coordinated shopping excursions with clients and hand-selected apparel, footwear, and accessories to complement body style, fashion choice, and overall appearance.
Dillards - Fragrance Specialist
City, STATE, 11/2013 - 05/2014
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Analyzed customer skin to assess unique conditions and skin type.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Helped customers feel relaxed and comfortable with process.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Upsold additional products and services to increase sales numbers.
Belk - Beauty Advisor
City, STATE, 05/2006 - 11/2013
  • Served multiple guests at one time and maintained composure during busy or peak selling times.
  • Helped to eliminate or reduce potential theft of products through exceptional guest service and awareness while on sales floor.
  • Recommended additional and complementary products and services based on guest interests or items already selected for purchase.
  • Determined each guest's needs and answered questions concerning products and services.
  • Informed guests of current promotions, events and services within store and booked appointments for in-store events.

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Resume Overview

School Attended

  • Western Governors University
  • Bainbridge State College

Job Titles Held:

  • Sales Associate Ladies Shoes
  • Clinique Beauty Advisor
  • Sales Associate Ladies Sportswear
  • Personal Stylist
  • Fragrance Specialist
  • Beauty Advisor

Degrees

  • Bachelor of Arts
  • Associate of Arts

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