Reliable and upbeat Sales Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Skills
Customer service
Microsoft applications proficiency
Organization
MS Office
Problem resolution
Relationship development
Process improvement
Team management
Education
Western Governors UniversitySalt Lake City, UTExpected in – –Bachelor of Arts:Elementary Education - GPA:
Bainbridge State CollegeBainbridge, GAExpected in 05/2009 – –Associate of Arts:General Studies - GPA:
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Tracked stock using company inventory management software.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maurices - Personal Stylist City, STATE, 09/2014 - 03/2015
Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
Researched and compared retailers and boutiques related to product offerings, pricing, merchandise quality, and consumer reviews.
Coordinated shopping excursions with clients and hand-selected apparel, footwear, and accessories to complement body style, fashion choice, and overall appearance.
Dillards - Fragrance Specialist City, STATE, 11/2013 - 05/2014
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Analyzed customer skin to assess unique conditions and skin type.
Offered make-up tips and popular tutorials in alignment with latest trends.
Helped customers feel relaxed and comfortable with process.
Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
Upsold additional products and services to increase sales numbers.
Belk - Beauty Advisor City, STATE, 05/2006 - 11/2013
Served multiple guests at one time and maintained composure during busy or peak selling times.
Helped to eliminate or reduce potential theft of products through exceptional guest service and awareness while on sales floor.
Recommended additional and complementary products and services based on guest interests or items already selected for purchase.
Determined each guest's needs and answered questions concerning products and services.
Informed guests of current promotions, events and services within store and booked appointments for in-store events.
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