Clinique Beauty Advisor Resume Example Company Name

CLINIQUE BEAUTY ADVISOR

Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Skills

Customer service
Microsoft applications proficiency
Organization
MS Office

Problem resolution
Relationship development
Process improvement
Team management

Work History

Clinique Beauty Advisor, 02/2015 to Current
Company Name – City, State

Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Answered questions about store policies and concerns to support positive customer experiences.
Issued receipts and processed refunds, credits, or exchanges.
Listened to customer needs and desires to identify and recommend optimal products.
Monitored customers for signs of security concerns and escalated issues to management.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Maintained counter and display areas in clean and neat fashion.
Demonstrated application techniques to achieve desired looks.
Helped customers feel relaxed and comfortable with process.
Met or exceeded sales goals on regular basis.

Call Center Representative, 05/2016 to 11/2018
Company Name – City, State

Maintained accurate and current customer account data with manual forms processing and digital information updates.
Coordinated timely responses to online customer communication and researched complex issues.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Entered customer data into company databases, including demographics and preferences.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Developed client rapport by promptly processing requests and resolving financial discrepancies.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Determined root causes of issues and solved diverse problems to improve business operations and management.
Educated customers on product and service details and information.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.

Personal Stylist, 09/2014 to 03/2015
Company Name – City, State

Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
Researched and compared retailers and boutiques related to product offerings, pricing, merchandise quality, and consumer reviews.
Coordinated shopping excursions with clients and hand-selected apparel, footwear, and accessories to complement body style, fashion choice, and overall appearance.

Fragrance Specialist, 11/2014 to 05/2015
Company Name – City, State

Created memorable customer experiences by including special services such as head and neck massages during appointments.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Analyzed customer skin to assess unique conditions and skin type.
Offered make-up tips and popular tutorials in alignment with latest trends.
Helped customers feel relaxed and comfortable with process.
Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
Upsold additional products and services to increase sales numbers.

Education

Bachelor of Arts: Elementary EducationWestern Governors University - City, State

Associate of Arts: General Studies, 05/2009
Bainbridge State College - City, State

Resume Overview

School Attended

Western Governors University
Bainbridge State College

Job Titles Held:

Clinique Beauty Advisor
Call Center Representative
Personal Stylist
Fragrance Specialist

Degrees

Bachelor of Arts : Elementary Education
Associate of Arts : General Studies , 05/2009

Clinique Beauty Advisor Resume Example

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