clinical unit leader resume example with 9+ years of experience
Dedicated healthcare professional with with over 15 years of administrative experience meeting company goals utilizing consistent and organized practices. Currently seeking a challenging and fulfilling role in healthcare leadership. Calm while working under pressure, adapting to new situations and challenges to best enhance the organizational brand.
Served on Stanford Healthcare Shared Leadership Council
|
|
- Direct day-to-day administrative and operational functions for Unit, providing guidance and leadership to over 40 employees that included 12 endoscopy schedulers that scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Partnered and supported HR with interviews, hires, on boards, disciplinary actions and performance reviews.
- Executed proper staffing levels while providing direct supervision to ensure ongoing staff development and continuing education to employees.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Managed operations budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Collaborated and supported Executive Leadership with all organizational operation or policy and procedure updates.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with RN Managers and Chief physician to establish quality improvement strategies, key performance measures, and factors for improving overall patient experience.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Championed organizations mission and vision.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Implemented and updated record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient scheduling, check-in, check-out and payments for billing.
- Contacted hospitals to confirm patient's medical histories and prevent inaccurate diagnoses and treatments.
- Used EPIC to schedule appointments for doctor visits and procedures
- Directed IVC filter clinic
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Delivered excellent patient experiences and direct care
- Liaised between hospital departments to facilitate effective communication
- Resolved problems with areas such as communication and billing that could negatively impact services
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Managed over 50 patient calls per day
- Reviewed each step of patient care and made proactive adjustments to avert issues
My MBA degree program incorporated topics of business and finance as they relate to management. Some programs provide integrative real-world workshops that help students develop their skills in international business, negotiations, networking and decision-making.
I successfully completed courses in:
Economics and International Business
Marketing
Accounting and Finance
Managerial strategies
Operations and organizational management
IT management and strategy
Completed my Bachelor of Science in Health Care Administration where the program was designed to address the growing need for well-prepared, entry-level health care administrators. The objective of the program is to provide you with the foundation to work within the health care industry as well as prepare you to pursue entry-level supervisory roles in health care organizations.
The curriculum is designed to help you gain a strong foundation in the core disciplines of health care administration, including content knowledge and skills in the areas of administration and management, and understand important concepts and processes.
Situational Leadership
Long -Term Care
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- University of Phoenix
- University of Phoenix
- Heald College - Central Administrative Office
Job Titles Held:
- Clinical Unit Leader
- Lead Medical Office Assistant
- Patient Care Coordinator
- Patient Care Coordinator
Degrees
- MBA
- Bachelor of Science
- Associate of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy