Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Innovative, Research Manager/professional , with a background in clinical trials, medical sciences, and pharmacy. Strong background in quality assurance, direct patient care and supervisory roles/managing team. Skilled at communiting, organizing and solving higher/big picture problems in a complex and changing enviroment with both the client and regulatory environment. 

Accomplished [Job Title] who proudly maintains a highly productive, efficient and quality-driven environment at all times.

Successful healthcare administrator with [number] years designing and implementing regulatory compliance systems and guidelines.

Well-trained [Job Title] offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly.



    detail oriented 

    problem solver

    hard worker

    team player/collaborator

    analytical thinker


  • Resource management expertise
  • Promotes positive behavior


    self motivated 

    calm under pressure


  • Strategic planning capability
  • Planning and development
  • Quality improvement competency
  • Independent judgment and decision making
  • Promotes positive behavior/positive and enthusiastic 
Work History
2013 to 08/2015 Clinical Trial Manager Icon | Charlotte, NC,
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Recruited, hired, trained and coached on average of [number] new employees per year.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Interpreted and communicated new or revised protocols to staff.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Strategically planned methods to achieve operational goals and targets.
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Supervised and managed the daily activities of a clinical research team consisting of 2 physicians, 3 coordinators and 1 contracts and budgeting specialist (support staff).
  • Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. (AE's, SAE's, communicated daily with sponsors and CRO's sponsoring the research studies for 14+ trials. 
  • Effectively served as primary liaison for practice and CRO, Pharmacuetical company including MSL's. 
  • Assisted in resolving and satisfying client requests and internal operational issues with CRA sent on a monthly basis for each trial.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Closely collaborated with physicians to discuss current trials, patient/protocol updates, newly released safety reports and future trials. Then to be passed along to staff at meetings monthly to give appropriate updates and changes as needed.  
  • Participated in internal audits and inspections made by authorized CRA (CMA), sponsor or other regulatory agencies.
  • Led clinical team in delivering care services that promoted optimal patient health and patient safety.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
  • Established staff schedules and assignments based on facility needs and equipment availability.
  • Created and maintained computerized record management systems to record and process data and generate reports.

09/2012 to 2013 Clinical Trial Coordinator Boston Medical Center | Boston, MA,

-carried out day to day operations for patients with trials

-carried out protocols according to standards

-contributed to team in collaborative environment with minimal supervision 

2012 to 09/2012 Medical Assistant Usa Vein Clinics | Washington, DC,

-assisted with physician during exams

-kept record of exam for physician 

-assisted in transfer from paper to electronic medical records

-worked with patients directly to get chief complaint, history of present illness prior to physician exam with patient. Provided follow-up care (bandaging, RX samples, and answering routine f/u questions as needed)

05/2009 to 07/2010 Board Certified Pharmacy Technician CVS Pharmacy | City, STATE,

-day to day interactions with patients

-filling rx's for pharmacist review

-ordered rx's on a weekly basis 

-worked closely with insurance companies to help patients get rx covered and PROBLEM solving 

Expected in 2011 Post Baccalaureate Pre-Medical Program | Medicine University of Louisville, Louisville, KY GPA:
  • Emphasis in Medical Sciences
Expected in 2009 Bachelor of Arts | Psychology, Minor in Communications Clemson University , Clemson, SC GPA:

-Good Clinical Practices (GCP) Certified through ACRP, 2014-Current                   -GRAPPA Certified for PASI, BSA, and sPGA, 2014-Current  

IATA Certified, 2013-Current  

Member of the Association of Clinical Research Professional, 2013-Current National Psoriasis Foundation, D.C. Community Division Chair of Education and Outreach, 2014-2015  

National Psoriasis Foundation, National Outreach Committee Member, 2014-2015 National Psoriasis Foundation, D.C. Community Division Volunteer, 2013-Current     Member of the Mentoring Program at the University of Louisville, 2010-2012     Volunteer at the Ronald McDonald House located on  Louisville Medical Campus, 2010-2012  

Volunteer at Kosair Children’s Hospital NICU, 2010-2012

Pharmacy Technician National Certification Board Exam, Passed 2010                 Pharmacy Technician South Carolina State Certification Board Exam, Passed 2010 Recipient of LIFE Scholarship, 2005-2009                                                    President’s Honor University of Louisville, Spring 2011, Summer 2011, Fall 2011     President’s Honor Clemson, Fall 2008, Spring 2009

Make-a-Wish Foundation Volunteer, 2005-2009

Chi Omega Sorority, 2005-2009


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    School Attended

    • University of Louisville
    • Clemson University

    Job Titles Held:

    • Clinical Trial Manager
    • Clinical Trial Coordinator
    • Medical Assistant
    • Board Certified Pharmacy Technician


    • Post Baccalaureate Pre-Medical Program
    • Bachelor of Arts

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