Highly dependable individual with strong attention to detail, professional telephone etiquette and organization skills.
Skills
Highly dependable
Efficient and reliable team player
Microsoft Office
KRONOS Time Capture
Electronic Medical Records
Salesforce
Medical terminology understanding
Phlebotomy knowledge
AHA CPR certified
Medical, Retail, Corrections and Office experience
Work History
Clinical Supervisor - Houston Area, 07/2017 - 07/2020 Do It Best Corp – Albany, NY,
Operates personal computers to enter and assimilate data, generate reports, draft routine correspondence.
Performs tasks including but not limited to filing, mail functions, faxing, and typing correspondence.
Maintain logs, internal and external to assure compliance to Policy and Standard Operating Procedure.
Manages daily operations of the allergy center within the medical office.
Consults with provider and patients to educate them on the benefits of allergy testing and immunotherapy.
Acts as an allergy expert for physician(s) and staff in assigned clinic.
Develops and maintains effective, professional relations with providers, office staff, account manager and UAS field team.
Provides family centered hands-on patient care for allergy related conditions.
Responsible for implementing/meeting the goals and objectives assigned to the allergy center.
Administers allergy tests and explains results and treatment options to patient.
Formulates and prepares allergy medication for immunotherapy treatment.
Submits necessary patient prescriptions for the administration of immunotherapy to pharmacy.
Educates patients on the administration of injections with their medications to include needle safety.
Provides ongoing patient support and education.
Responsible for handling/submission of all billing documentation to appropriate office.
Verifies insurance benefits and eligibility for patients prior to testing as well as explains said benefits to patient.
Ensures inventory is maintained, ordered and received as per policy.
Schedules patient appointments.
Coordinates with other UAS clinics to transfer patient medications as needed.
Lead Advocate for new and current Clinical Allergy Specialists
Implement new policies and educate staff on changes.
Monitored, analyzed and corrected staff performance and worked with RMM to raise standards of practice.
Lead and directed team of 15 clinical personnel plus support staff.
Developed improvement plans to solve problems and improve lagging areas.
Facilitate hiring of qualified CAT/CAS personnel by interviewing applicants and making recommendations for employment.
Performed in clinic QA audits to ensure adherence to policy and procedure.
Correctional Clinical Associate, 01/2009 - 05/2017 UTMB Correctional Managed Care – City, STATE,
Operates personal computers to enter and assimilate data, generate reports, draft routine correspondence.
Performs facility administrative support tasks including but not limited to filing, mail functions, faxing, and typing correspondence.
Executes some degree of complex administrative support duties involving the exercise of independent judgment giving general directions and supervision.
Operates data entry system for entry and receipt of daily referrals for ancillary clinics.
Enters appointments in system.
Maintains tracking system to assure all clinic appointments are completed.
Answers phone calls and adjudicates each call appropriately Enters Layins into the appropriate program (R050) for clinical appointments for nursing, treatments, providers, and makes reminders of the appointment in Electronic Medical Records (EMR).
Issue passes as directed by the clinician to offenders, and ensures that reminder is made in EMR.
Tracks all "missed clinics", ensures proper documentation is completed in the medical record, and that patient has been discharged appropriately showing "no showed" for clinic.
Acts as secondary time keeper, assuring completeness of time sheets, supporting documentation and entry into KRONOS.
Retrieves, assists in retrieving and maintains a tracking system for all medical record charts located on the facility.
Schedules offenders record reviews, takes orders for copies, debits offender trust fund and provides copies to the offender.
Copies and scans into EMR daily all Sick Call Requests including all forms utilized that are not in EMR.
Maintain logs, internal and external to assure compliance to Policy and Standard Operating Procedure.
Respond to all inquires from Parole Officers, Patient Liaison Investigator, Office of the Attorney General, etc. and other agencies as allowed by Policy.
Request medial records from outside vendors, from Hospital Galveston and other internal sources when offender returns from appointment without clinical notes.
Conduct offender record reviews. Upon completion of all required Sick Call Request functions, maintains Sick Call Requests (copies) for TDCJ auditors.
Scan and copy information into the electronic health record.
Maintains proper inventory levels and stock records in a facility supply storeroom or warehouse.
Fills supply requests and returns expired/unused supplies to vendors for credit.
Checks contents received against invoices and reports discrepancies.Performs tasks delegated by physicians and supervised by RN staff.
Vitals patients and enters information into patient EMR.
Registers and discharges patients.
Assists in gathering information for grievances and enters information into grievance database.
Maintains Credential database for staff.
Department Manager, 04/2002 - 08/2009 Lowes Home Improvement – City, STATE,
Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Trained new sales associates.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Answered customer questions regarding store merchandise, department information and pricing.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Conferred with store managers to obtain information about customer needs and preferences.
Monitored and analyzed sales records and consumer purchasing trends.
Anticipated consumer buying patterns.
Established strong vendor relationships to maintain and support the business.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed
Front Office / Massage Therapist, 12/1999 - 04/2002 Essential Therapeutic Wellness Center – City, STATE,
Operates personal computers to enter and assimilate data, generate reports, draft routine correspondence
Performs facility administrative support tasks including but not limited to filing, mail functions, faxing, and typing correspondence.
Executes some degree of complex administrative support duties involving the exercise of independent judgment giving general directions and supervision.
Retrieves, assists in retrieving and maintains a tracking system for all medical record charts.
Maintains proper inventory levels and stock records.
Fills supply requests and returns expired/unused supplies to vendors for credit.
Checks contents received against invoices and reports discrepancies.
Vitals patients and enters information into patient chart.
Verified patient insurance information.
Patient teaching
Scheduling appointments
Education
No degree: Nursing, Expected in - Angelina College - Lufkin, TX GPA:
No degree: Early Childhood Development, Expected in - Tarleton State University - Stephenville, TX GPA:
High School Diploma: , Expected in 1997 - David Crockett High School - Austin, TX GPA: Advanced High School Honors Program
Certifications
American Heart Association BLS Provider Certification expires 06/2023
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