Energetic and willing executive level senior-manager with over 10 years of managerial experience. Dedicated to creating a positive meaningful experience for personnel, while delivering success in achieving goals. Strong commitment to excellence in empowering teams through leadership. Ability to embrace the concept of transformational leadership to empower staff, enhance motivation, morale, and performance of every team member.
Project Planning & Implementation
Microsoft Office Suite proficiency
CPT Coding & Billing
Financial budget processing
Payroll processing and budgeting
Excellent multi-tasking ability
Clinical Supervisor/Back Office Manager, 09/2012 to Current Foot & Ankle Surgical Associates – Tumwater, WA
Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help surgical staff, medical assistants, physicians, and scribes improve understanding of medical equipment, documentation, coding and billing, MIPS requirements, and compliance with medical practice standards.
Facilitate hiring of qualified medical (physicians, surgical team, RN, Medical Assistants, scribes, location leads) personnel by interview applicants and making recommendations for employment.
Developed and trained staff in clinical positions with monitoring of goals, conducting performance reviews and monitoring for promotional opportunities of staff.
Developed and implemented efficient operations and cost-effective systems to meet current and future needs of the organization, ensuring continuous improvement in all areas of operational performance.
Provided clerical and administrative assistance, medical assisting, scribing, and surgical rotation, to maintain optimal patient flows.
Completed bi-weekly payroll for employees in a timely, proficient, and accurate manner.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel, clinics, and collections.
Ensured the practice is always in compliance with regulatory requirements, government agencies, and insurance agencies.
Managed costs and billing analysis including resolved financial discrepancies effectively through organizational management of account information.
Analytical assessment of medical supplies vendors for reduction of inventory cost.
Communicated and monitored of monthly financial statements and budgets including relevant historical comparisons.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Designed and implemented key metrics to measure productivity of physicians and locations.
Including patient visits, new patient monitoring, collections, and production.
Managed project implementation for multiple programs from initial planning, project roll-outs, and compliance follow- through.
Scribe/Medical Assistant, 09/2012 to Current Foot & Ankle Surgical Associates – Tumwater, WA
Accompanied physicians through day in fast-paced work environments.
Assisted physician with confidential and accurate
documentation of 40-50 patients per day.
Submitted orders for additional tests and examinations, per physician's orders.
Processed insurance company denials and Medicare audits by auditing patient files, researching procedures and
diagnostic codes to determine proper reimbursement.
Documented complete information about examinations, treatment plans, lab results, selection of ICD-10 codes and proper
CPT coding, and other details directly into charts.
Orientated and trained newly hired staff to proficiently perform medical scribing duties.
Enhanced patient outcomes by providing knowledgeable of procedures, medications and other physician instructions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Scheduled appointments, registered patients, and processed medical authorizations and referrals.
Sanitized, restocked and organized exam rooms and medical equipment including proper sterilization of medical tools.
Arranged surgeries with surgical center, confirming times with patients and performing pre-operative examinations.
OSHA compliance of 6 Podiatry clinics.
OSHA maintenance, education, compliance, and inspection reporting for
Office Manager, 10/2009 to 04/2013 Medipro Slim - Lacey – Lacey, WA
Hired, managed, and trained staff.
Established and monitored goals, conducted performance reviews and completed payroll processing for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff
Kept business, customer and financial records current and accurate.
Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial
Managed multi-line telephone system and greeted claimants during office visits.
Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and
Completed DNA Diagnostic testing in a sterile, secure, and confidential setting.
Coaching clientele for optimal success of nutritional programs enrolled in.
Monitored and educated for success.
Screened applicant resumes and coordinated both phone and in-person interviews.
Medical Assistant RegistrationX-ray Technician Registration
High school: General StudiesSouth Puget Sound Community College - Olympia, WA