Certificate : Relevant coursework, Project Management, 2012Tidewater Community College － Virginia Beach, VA, USTidewater Community College, Virginia Beach, VA Healthcare IT Consultant, Certificate 2012 Relevant coursework: Project Management, Topics in Electronic Healthcare Consulting, Quality Management and Productivity, Computer and Information Systems, Professional Training In Health IT/ Adult Learning, Customer Service and Marketing.
Biology/ Environmental ToxicologyNorfolk State University － Norfolk, VA, USNorfolk State University, Norfolk, VA Major: Biology/ Environmental Toxicology, December 2001 McDonalds Corporation, Norfolk, VA
1990United State Army Signal Corps － Fort Gordon, GA, USUnited State Army Signal Corps, Fort Gordon, GA 1990 Signal Support Systems Specialist
Clinical Services Technician January 2012 to CurrentWakeMed Health & Hospitals － Raleigh, NC* Developed training materials for (Soft Id) upgrade presentations. * Conducted classroom teaching and educations sessions for nurses, co-workers and other hospital staff in preparation for software upgrade. * Educated and trained new employees and student interns on phlebotomy procedures and hospital protocol. * Performs specified procedures within scope of established testing methods and responsibilities. * Cooperate with team members to increase productivity. * Trained and coached co-workers and Wake Tech phlebotomy students to help improve computer, phlebotomy, and patient care skill sets. * Performed presentations for WakeMed Pathology department at various career fair events.
EHR Consultant, Divergent January 2012 to January 2012EMR － Norfolk, VA* Trained as End user trainer for EPIC Clindoc support for physicians and nursing staff. * Provided backroom support for Bon Secours DePaul Medical Center EPIC Inpatient and EPIC Critical Care. * Participated in "Go Live" training for DePaul Medical Center.
Outreach Phlebotomist January 2008 to CurrentLaboratory Corporation of America － Virginia Beach Norfolk, VABon Secours DePaul and Laboratory Corporations of America underwent merger. * Advise practice of scheduling plans for EHR implementation. * Facilitate and assist with training of laboratory EMR systems (Practice Fusion, Office Ally). * Developed and conducted webinar training for laboratory department with EMR systems. * Utilize expertise of standard procedures for the maintenance of positive patient identification and insurance information for entry into the patient database. * Review office processes and participated in the development of revised workflow plans. * Communicate with patients from varying cultures by giving thorough explanation of procedures thereby helping to calm/eliminate their fears and anxiety. * Manage patient demographics and insurance in database system. * Utilize my expertise of Medical necessity guidelines associated with Medicare and Medicare supplements to insure proper ICD-9 diagnosis coding. * Prepare samples for processing and shipment. * Coordinate with physicians, nurses, and office staff for ordering patient procedures and test results.
Realtor January 2005 to January 2012Exit Realty Central － Norfolk, VA* Implement workflow analysis to develop an efficient system designed to educate, counsel, and lead prospects through the home purchasing and selling process. * Utilized consultative approach to all real estate transactions. * Foster lasting relationships by integrity, honesty, and excellent customer service to clients, banks and other entities to insure repeat business and build referral base. * Develop and present PowerPoint presentations for new and potential clients. * Coordinate and conduct meetings between lender, client, and credit agencies to assist clients improve credit ratings.
Donor Floor Technician January 2004 to January 2006Nabi Biopharmaceuticals － Norfolk, VA* Perform daily, weekly, and monthly QA chart and record's reviews. * Manage client database for incoming donations. * Revise workflow processes to increase donor productivity. * Responsible for monitoring employee maintenance of Auto-C machines
AREA SUPERVISOR January 2002 to January 2003BAXTER BIOSCIENCE － Norfolk, VA* Increased productivity by using effective troubleshooting methods and key problem solving skills by identifying areas of opportunity for training. * Revamp workflow processes on the donor floor in turn increasing donor counts on the floor and reducing donor wait times from start to finish. * Recruit and train new personnel and staff, while insuring compliance with various SOP's required by FDA mandated regulations * Conduct daily, weekly, and monthly record reviews and meeting with staff to correct and reduce issues with non compliance of documentation standards by providing further training and coaching. * Manage production area (donor floor/ customer service) by motivating and encouraging employees to meet performance goals and customer service goals, while adhering to company quality standards and procedures. * Developed efficient and effective scheduling techniques to insure optimum product quality and maintained high standards of customer service.
Specialist January 1990ArmyUnited State Army Signal Corps, Fort Gordon, GA 1990 Signal Support Systems Specialist
Phlebotomist Healthcare IT Consultant, Certificate
Developed training materials for (Soft Id) upgrade presentations
Training, Workflow, Database, Maintenance, Scheduling, Customer Service, Receptionist, Retail Sales, Ehr, Electronic Health Records, Laboratory, And Selling, Buying/procurement, Clients, Credit, Powerpoint, Purchasing, Real Estate, Real Estate Transactions, Workflow Analysis, Increase, Phlebotomist, Career Fair, Phlebotomy, Teaching, Testing, Coding, Icd, Icd-9, Medicare, Ordering, Qa, Coaching, Documentation, Fda, Problem Solving, Critical Care, Epic, Go Live, Adult Learning, And Marketing, Healthcare, Marketing, Project Management, Toxicology