Meticulous Clinical Research Assistant eager to leverage in-depth knowledge of patient recruitment and data collection to add value to the Washington University team. Focused and attentive to detail with a passion for research innovation demonstrated over one year of industry performance.
Skills
Critical Thinking
Patient Relations
Multitasking and Prioritization
Clear Communication
Appointment Scheduling
Multi-line Telephone System Operation
Check-In and Check-Out Procedures
Flexibility and Adaptability
Data Entry
Conflict Resolution
Sanitizing and Cleaning
Microsoft Office
Work History
Clinical Research Study Assistant, 05/2021 - Current National Lutheran Communities & Services – Rockville, MD,
Managing and distributing information within the office
Answering phones, taking memos, and maintaining files
Sending and receiving correspondence,
As well as greeting clients and customers while maintaining COVID protocols and procedures .
Managed updates and input for patient information database.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Oriented and trained new staff on proper procedures and policies.
Administrative Support Clerk, 05/2019 - 05/2021 Biolife – Bakersfield, CA,
Prepare certified mail and processing
Office duties of scanning, filing, emailing, etc
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Interacted with customers by phone, email or in-person to provide information.
Received and routed business correspondence to correct departments and staff members.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed filing system, entered data and completed other clerical tasks.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Maintained clean reception area to promote positive, professional environment for clients.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
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