Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Meticulous Clinical Research Assistant eager to leverage in-depth knowledge of patient recruitment and data collection to add value to the Washington University team. Focused and attentive to detail with a passion for research innovation demonstrated over one year of industry performance.

  • Critical Thinking
  • Patient Relations
  • Multitasking and Prioritization
  • Clear Communication
  • Appointment Scheduling
  • Multi-line Telephone System Operation
  • Check-In and Check-Out Procedures
  • Flexibility and Adaptability
  • Data Entry
  • Conflict Resolution
  • Sanitizing and Cleaning
  • Microsoft Office
Work History
Clinical Research Study Assistant, 05/2021 - Current
National Lutheran Communities & Services Rockville, MD,
  • Managing and distributing information within the office
  • Answering phones, taking memos, and maintaining files
  • Sending and receiving correspondence,
  • As well as greeting clients and customers while maintaining COVID protocols and procedures .
  • Managed updates and input for patient information database.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
Administrative Support Clerk, 05/2019 - 05/2021
Biolife Bakersfield, CA,
  • Prepare certified mail and processing
  • Office duties of scanning, filing, emailing, etc
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Received and routed business correspondence to correct departments and staff members.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Phlebotomist Technician, 12/2016 - 11/2019
Benny's Car Wash Gonzales, LA,
  • Processed urine samples
  • Transported specimens to lab.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating and noting times of collection.
Receptionist, 11/2017 - 05/2019
Grace Hill Settlement House City, STATE,
  • Served as primary point of contact in person and over the phone
  • Directed calls and visitors to appropriate departments
  • Maintained reception area and assisted with building opening and closing
  • Coordinated the flow of daily visits and room reservations for both staff and community partners
  • Supported finance team by processing rental payments
  • Received and process work orders for rental properties
  • Supported community development team by overseeing commodity box program for seniors 60+ and over
  • Created resource table
  • Received, sorted, delivered mail, and deliveries
  • Other duties included maintaining visitor logs, and other office duties scanning, filing, copying etc.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Diploma: Medical Assisting, Expected in 07/2002
Allied Medical College - St. Ann, MO,

references available upon request.

Certificate in Phlebotomy: Phlebotomy, Expected in 2016
St Louis School of Phlebotomy - St. Louis, MO,

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Resume Overview

School Attended

  • Allied Medical College
  • St Louis School of Phlebotomy

Job Titles Held:

  • Clinical Research Study Assistant
  • Administrative Support Clerk
  • Phlebotomist Technician
  • Receptionist


  • Diploma
  • Certificate in Phlebotomy

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