clinical quality specialist team lead resume example with 13+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
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Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Efficient and accurate Certified Pharmacy Technician with proven ability to thrive in fast-paced settings. Team player with strong customer engagement and data entry skills.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Detail-oriented Clinical Quality Specialist bringing advanced abilities in data analysis and reporting. Focused on leveraging clinical data to optimize processes, improve patient care and enhance compliance. Detail-oriented Clinical Quality Specialist bringing advanced abilities in data analysis and reporting. Focused on leveraging clinical data to optimize processes, improve patient care and enhance compliance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking managerial opportunities to expand skills while facilitating company growth.
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St Luke's University Health Network – Bethlehem, PA
- Used statistical techniques to measure, analyze and report on clinical processes.
- Evaluated documentation used in clinical business units to verify compliance with document control and patient protection requirements.
- Reviewed clinical functions to verify quality against standards and recommend improvements.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Assisted in recruiting and hiring clinical staff to bolster skills of already talented team.
- Communicated with patients with compassion while keeping medical information private.
- Trained pharmacy interns and newly hired technicians.
CareerStaff A Genesis Healthcare – City, STATE
- Enhanced patient satisfaction ratings by building patient rapport and timely resolving issues in regards to medication adherence.
- Facilitated clinical support to physicians, hospital staff and healthcare personnel to optimize coordinated patient care values.
- Referred patients to specialists when additional care was required.
- Explained medical conditions and illnesses in easy-to-understand terminology to inform and educate patients.
- Listened to patients and returned calls promptly to deliver exemplary service.
- Referred patients to outside specialists or hospital admission for more advanced care.
- Monitored patients with acute conditions for changes, improvements or need for intervention.
Walgreens – City, STATE
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Merchandised related products to drive pharmacy department sales.
- Established and updated patient profiles, including lists of medications and insurance details.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared pricing and instruction labels for placement on prescriptions.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Compiled customer demographic, allergy and medical history background.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Prepared and submitted claims to insurance companies for payment.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Walgreens – City, STATE
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Evaluated customer skin to determine unique conditions and skin type.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Finalized purchases and processed payments.
- Accomplished and surpassed sales goals on regular basis.
- Assisted customers in feeling relaxed and comfortable with the process.
- Collected payment from customers and scheduled next appointments.
- Recommended products to customers to meet current needs or resolve specific concerns.
Jersey College - Teterboro, NJ
Rowan College At Burlington County - Pemberton, NJ
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Resume Overview
School Attended
- Jersey College
- Rowan College At Burlington County
Job Titles Held:
- Clinical Quality Specialist (Team Lead)
- Quality Specialist (Temp)
- Certified Pharmacy Technician
- Cosmetic Beauty Advisor
Degrees
- Associate of Science
- Associate of Science
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