Clinical Operations Managerwith over 16 years of nursing experience.In addition,experience withstart-upsas well asestablished operations leveraging expertise in problem solving, service recovery and development of staff. Highlycommitted to providing exceptional care for patients and their families.
CreativeExcellent Customer Service SkillsPatient Focused
Clinical Operations Manager, 01/2009 to Current Kaiser Permanente – 1701 Twin Springs Road Halethorpe, MD 21227 • Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow. • Responsible for documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports. • Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines. • Works with Human Resources staff to recruit and hire staff; and coordinates comprehensive orientation of new staff. • Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development to staff. • Manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards. • Collaborates with physician managers and providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.
Charge Nurse, 07/1999 to 01/2009 Good Samaritan Hospital – 5601 Loch Raven Blvd. Baltimore, MD 21239
Coordination of patient care with collaboration ofdoctor
Delegation of patient assignments to nurses and technicians
Liaison between ED/PACU department and other departments in the hospital
Orientation of new nurses
Master of Science: Nursing, 2009 College of Notre Dame of Maryland - Baltimore, MD
Bachelor of Science: Nursing, 2006 College of Notre Dame of MD - Baltimore MD
Associate of Arts: Nursing, 1999 Howard County Community College - Howard County, MD