clinical operations manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Clinical Operations Managerwith over 16 years of nursing experience.In addition,experience withstart-upsas well asestablished operations leveraging expertise in problem solving, service recovery and development of staff. Highlycommitted to providing exceptional care for patients and their families.
Highly MotivatedDependableChampions Innovation & Change CreativeExcellent Customer Service SkillsPatient Focused
Work History
01/2009 to Current
Clinical Operations Manager City Of Detroit Detroit, MI,
• Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow.
• Responsible for documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.
• Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines.
• Works with Human Resources staff to recruit and hire staff; and coordinates comprehensive orientation of new staff.
• Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
• Manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.
• Collaborates with physician managers and providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.
07/1999 to 01/2009
Charge Nurse Camp Recovery Springfield, MO,
  • Coordination of patient care with collaboration ofdoctor
  • Delegation of patient assignments to nurses and technicians
  • Service recovery
  • Liaison between ED/PACU department and other departments in the hospital
  • Orientation of new nurses
  • Staffing

Expected in 2009 to to
Master of Science: Nursing
College of Notre Dame of Maryland - Baltimore, MD
Expected in 2006 to to
Bachelor of Science: Nursing
College of Notre Dame of MD - Baltimore MD,
Expected in 1999 to to
Associate of Arts: Nursing
Howard County Community College - Howard County, MD
  • American Organization of Nurse Executives (AONE)
  • Delta Sigma Theta Sorority Inc

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Resume Overview

School Attended

  • College of Notre Dame of Maryland
  • College of Notre Dame of MD
  • Howard County Community College

Job Titles Held:

  • Clinical Operations Manager
  • Charge Nurse


  • Master of Science
  • Bachelor of Science
  • Associate of Arts

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