HEALTH CARE INFORMATION TECHNOLOGY Talented, forward-thinking professional with a proven ability to build, configure, test, implement, and support applications to meet patient and provider needs in hospital, clinical, and pharmacy environments Clinical System Analyst with 14 years of hands-on experience-including nine years of specialized work in health care IT-plus relevant education and certifications. Consistently sought out for high-profile projects across all hospital operations with visibility to the senior executive level. Projects include major system roll-outs and upgrades with superior on-time, within-budget results. Excellent ability to manage relationships with clinicians, pharmacists, health care technicians, patients, technology vendors, and peers. Real-world knowledge of workflow in hospital environments-with experience implementing, upgrading, and supporting customized solutions and configurations to meet workflow needs in different facilities. CORE STRENGTHS Clinical & Pharmacy Systems Quality Assurance Testing Configuration & Implementation Excellence in Customer Support Project Management Data Mining Vendor Relations Team Building & Collaboration
SQL, Microsoft Office, SharePoint, Citrix/Juniper Application, Active Directory, Exchange, Cisco VPN, RSA Secure Admin, and others
07/2017 to Current
Clinical Operations ManagerTENET HEALTH － Dallas, Texas
Provided leadership and management over projects and IT operations for Tenet Health's Clinical applications (77 hospitals and 130K employees).
Served as technical/operations liaison for Tenet business stakeholders.
Responsible for ensuring Cerner EMR application performance, system availability, Disaster Recovery and Root Cause Analysis are met by vendors by meeting routine obligations.
Oversaw testing, implementation, and migration of Citrix Web Diversification for Cerner Storefront access.
Analyzed and generated technical and trending reports using Cerner Lights-On Network dashboard.
Helped facilitate projects with diverse stakeholders (physicians, informatics, app support teams and local IT).
Attended multiple calls on daily basis to organize, plan and facilitate remediation activities.
Monitored system related issues with the understanding of ITIL processes.
Reviewed the day-to-day short and long term activities within the business.
07/2013 to 04/2017
Clinical System AnalystALLSCRIPTS * NORTHWELL HEALTH SYSTEM － Lake Success, New York
Earned promotion to plan and execute Allscripts projects for all inpatient, outpatient, and retail pharmacy services within the health system (15+ hospitals and 61K employees).
Work collaboratively to balance a heavy workload of multiple, simultaneous projects.
Manage configuration, testing, go-live, and post-implementation support of new systems and upgrades.
Project Leadership - Selected to oversee and participate in large and small projects including critical initiatives with exposure at the CEO, director, and program director levels.
Managed and completed concurrent projects on time and in compliance with the distinct needs of various hospitals and facilities.
Opened seven new retail pharmacies-a major revenue-generating project for the health system.
Oversaw testing, implementation, and migration Vivo Health Pharmacy, Gift Shop, and other systems to support pharmacy operations for the entire health system.
Provided production and go-live support to upgrade SCM 6.1 and 14.3 SCM Enterprise at all hospitals and facilities.
Led testing, implementation, and go-live of Pyxis 4000 upgrade (on-site at five hospitals).
Initiated ongoing project to migrate eGate to Ensemble, working extensively with HL7.
Improved efficiency, reduced errors, and enhanced safety across all pharmacy operations through additional IT projects such as ePrescriptions, Swisslog MedPortal, Barcode Medication Administration, ICD-10 upgrade, RISv32 upgrade, PEWS Scoring System, Meaningful Use and many others.
System Analysis, Maintenance & Optimization - Provided technical expertise, weekly maintenance checks, and knowledgeable technical support (based on clear and thorough documentation) for all pharmacy systems and applications including Siemens Pharmacy, Pyxis ADM, Talyst, 340B, Medacist, Vivo Health Pharmacy & Gift Shop, and others.
Vendor & Customer Relations - Developed trusting relationships with internal and external clinicians to understand workflow and configure solutions to meet specific needs.
Provided on-call, 24-hour support to customers.
Resolved production issues by coordinating with system vendors.
Data Mining & Analysis - Performed SQL queries and created clear, actionable reports and insights for system upgrades, configurations, and enhancements.
Tracked, changed, and analyzed data related to billing, batches, and medication costs.
Modified data using HL7 in interface engines such as eGate and Ensemble.
Mined data for gap analysis prior to acquisitions.
06/2011 to 07/2013
System AnalystALLSCRIPTS * NORTHWELL HEALTH SYSTEM － Lake Success, New York
Promoted to drive quality assurance testing in development (Dev) and quality assurance (QA) environments.
Configured, built, tested, and implemented applications throughout the health system.
Drafted and analyzed documentation for software and system upgrades and enhancements.
Performed data mining (ISS Query Tool) functions.
Met 100% of deadlines.
Provided activation go-live support for SCM 5.5 upgrade at five hospitals.
Participated in Meaningful Use enhancements, SCM-Avatar and LESU unit implementation, new IP tower installation, Citrix server testing, and others.
Meticulously documented QA testing plans, progress, and results.
Maintained issue log queue.
Proposed solutions to key issues based on an understanding of requirements, user workflow, and application configuration capabilities.
Defined test plans for unit, functional, and integration QA testing.
Modified test plans based on client requests and specifications, as well as software application requirements.
03/2009 to 06/2011
Expert Service Desk AnalystALLSCRIPTS * NORTHWELL HEALTH SYSTEM － Lake Success, New York
Quickly learned Allscripts clinical applications (Sunrise Clinical Manager and Allscripts ED) by providing on-site (for activation and go-live) and telephone support for 40K user community.
Researched, diagnosed, and resolved or escalated issues through on-site or remote support.
Assisted with installations, upgrades, back-ups, and recovery operations.
Documented all activities.
04/2006 to 10/2008
Support AnalystDELOITTE － New York, NY
Tax, Audit, Consulting.
Interfaced with users to diagnose technical/configuration issues and offer solutions.
Documented inquiries and resolutions.
Installed, tested, configured, and migrated systems in two locations; worked with Cisco switches and servers, SAP, Microsoft, and specialized tax, audit, consulting, and other software applications.
08/2004 to 04/2006
Networking / Technical Support AnalystMASSAPEQUA SCHOOL DISTRICT － Massapequa, NY
Represented the IT department to administrators and users in primary, secondary, intermediary, and high schools.
Installed, upgraded, and repaired computers.
Ensured full network and system functionality throughout the district.
Prior experience as Networking Intern for Computer Associates in Islandia, NY.
Participated in technology and communications projects including analyzing/testing servers and enhancing Unicenter TNG monitoring systems.
Education and Training
Bachelor of Business Administration (BBA): Information TechnologyBRIARCLIFFE COLLEGE － Bethpage, NYInformation Technology
Associate: Networking and Computer TechnologyBRIARCLIFFE COLLEGE － Bethpage, NYNetworking and Computer Technology SCM Configuration I & II v5.5 * MBTI (Myers-Briggs Type Indicator) * Accountability * Time Management
acquisitions, C++, Cisco, Citrix, Data Mining, EDI, ICD-10, ITIL, Medication Administration, Meditech, SharePoint, SAP, Siemens, SQL, System Analysis, technical support, VPN, Visual Basic