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clinical nurse manager team lead resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Seasoned nursing professional with 26 years of diverse experience. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Hardworking and dependable. Willing to take on added responsibilities to help the team and achieve company goals. Excellent time management and problem solving skills. Provided outstanding care to cardiac patients in both inpatient acute and clinic settings. Experience with Medicare claim reviews and appeals. Strong background in Healthcare Staffing as a Clinical Nurse Manager, Team Lead, and Clinical Liaison.

Work History
Private Duty Caregiver (PRN), 11/2022 to Current
St. Joseph Health, , Omaha, NE
  • Provide care for a special needs child after school, evenings, and weekends as needed in the family home
  • Maintain a clean, safe and well-organized environment
  • Assist to support independence and well-being with specific ISP goals, such as eating with utensils and toothbrushing, as well as encourage assistance with other ADLs
  • Monitor progress and document patient health status changes to keep care team updated
  • Developed rapport with client and family to create a safe and trusting environment for care
Clinical Nurse Liaison (F/T), 01/2022 to 06/2022
Wisconsin Physicians Services Insurances Corporation, , Omaha, NE

This was a new position with a newer company:

  • Provided clinical insight on items relating to travelers in all healthcare specialty areas and disciplines
  • Provided clinical education, expert interpretation, and guidance for internal staff and external customers as indicated
  • Fielded incoming clinical questions from direct team members and offered guidance related to healthcare staffing
  • Created several department and company polices as they related to healthcare staffing, such as a 'Traveler Background Hit' policy and 'Sentinel Event' policy
  • Revised the existing weekly review board process and collaborated with IT to make substantial program changes to the company's existing on-line platform to support weekly review board decision documentation in travelers files.
  • Trained all internal departmental teams on new policies and processes
  • Updated a vast amount of resources regarding clinical and compliance for internal staff, such as various skills checklists for different healthcare disciplines, as well as began a process for reviewing and updating existing job descriptions for all healthcare disciplines
  • Assisted in coordinating Joint Commission activities and onsite audits
  • Counseled travelers of all disciplines and specialty areas on incidents and performance evaluations
  • Reviewed traveler health documents for compliance and assisted with follow up when necessary
Clinical Nurse Manager/Team Lead (F/T), 10/2015 to 01/2022
Heart Consultants PC (Methodist Physicians Clinic), , Omaha, NE
  • Provided clinical insight on items relating to travelers in all healthcare specialty areas and disciplines
  • Provided clinical education, expert interpretation, and guidance for internal staff and external customers as indicated
  • Fielded incoming clinical questions from direct team members and offered guidance related to the healthcare staffing industry
  • Created and updated both department and company policies, as well as trained appropriate staff on these policies
  • Developed resources regarding clinical and compliance for internal staff and external customers
  • Assisted in coordinating Joint Commission activities and onsite audits
  • Counseled travelers of all disciplines and specialty areas on incidents and performance evaluations
  • Developed a process and policy for Sentinel Events, with assistance from Human Resources and the Legal Team
  • Lead the clinical team members who were selected to be on the Sentinel Event Team that was created as a result of the development of the Sentinel Event Policy
  • Participated and on occasion, managed, weekly review committee meetings to determine the travelability of travelers after terminations or back-outs from assignments
  • Reviewed traveler health documents for compliance and assisted with follow up when necessary
  • Contributed to the 'Clinical Corner' section for the company monthly newsletter that was distributed to healthcare travelers
  • Interviewed external candidates as potential travelers in all healthcare disciplines as needed for hospitals and other external customers
  • Interviewed candidates for internal department needs within the Clinical Team
  • Lead monthly and annual recognition programs, Traveler of the Month/Year and Rising Star of the Month/Year, awarded to travelers
  • Frequent Travel with sales teams to hospitals and other healthcare facilities for pitches and implementations related to the company's MSP (Managed Services Provider) program
  • Managed the MSP implementation process for several very large health systems, some of which consisted of more than 20 hospitals and clinics
  • Promoted to Team Lead for one of two teams in the department, consisting of 10+ Clinical Nurse Managers
  • Assisted and guided team members to meet both personal and professional goals, as well as provided input for staff performance
  • Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care
  • Assisted in a variety of roles when hospitals underwent a labor shortage due to a strike
Medical Review and Appeals - Nurse Analyst (F/T), 10/2012 to 10/2015
The Nebraska Medical Center At Clarkson Hospital, , Omaha, NE
  • Performed reviews of submitted claims to confirm that billed services were medically reasonable and necessary, as well as correctly coded based on Medicare policy and the IOM
  • Maintained close working relationships with various internal staff and external contracts for purposes of continuous improvements for consistent medical reviews
  • Maintained the highest standards of privacy and confidentiality of all Medicare information
  • Maintained accuracy, completeness and security for medical records and health information
  • Maintained database for storage and retrieval of medical records
  • Utilized various programs in order to manage and confirm patient data, such as insurance, demographic and medical history information
  • Monitored and recognized fraud and abuse in billing patterns to ensure integrity of Medicare Trust Fund was maintained
Registered Nurse/Diagnostic Nurse (F/T), 06/2004 to 06/2012
Company Name, , Omaha, NE
  • Provided care for patients diagnosed with cardiovascular disease, as well as other cardiac conditions in a fast-paced Cardiology Clinic
  • Checked patients into the clinic for appointments
  • Reported clinical findings, concerns and changes in patient condition to physicians
  • Patient assessment and post procedure wound checks after pacemaker or ICD insertion
  • Triaged incoming telephone calls and coordinated patient care needs based on identified clinical issues
  • Obtained and independently managed protime/INR results for Coumadin dosing, following protocol guidelines
  • Obtained and interpreted ECGs, as well as monitored patient conditions by identifying irregular telemetry readings. Updated team members on changes in stability or acuity
  • Managed clinical issues identified by non-licensed clinical staff or as requested by the physicians
  • Educated patients, families and caregivers on diagnosis, disease process, prognosis, management, and lifestyle options
  • Refilled patient prescriptions as directed by physicians (hand-written, on-line or by phone)
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
  • Worked in the outpatient diagnostic testing center assisting with nuclear stress and stress echocardiogram tests and phlebotomy
  • IV insertion and medication administered as required during diagnostic testing
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
Cardiac Stepdown Staff Nurse (F/T), 02/1998 to 06/2004
Company Name, , Omaha, NE
  • Provided care for adults pre and post-operative open-heart, acute and chronic diseases, arrhythmias, MI screening, anticoagulation therapy, cardiac and peripheral diagnostic procedures, and cardioversion, as well as general medical surgical care
  • Worked collaboratively with surgeons, cardiologists, and interns to achieve optimum patient care
  • Monitored and discontinued chest tubes, pacer wires, and various drainage devices
  • Administered and closely monitored effectiveness of oral and IV cardiac medications, insulin drips with every 1-2 hour blood glucose monitoring, as well as blood, and platelet transfusions
  • Preceptor for Nursing Students, Registered Nurse Applicants, and new employees.
Ortho/Neuro Staff Nurse (F/T), 08/1996 to 11/1997
Company Name, , Kansas City, KS
  • Administered medications via oral, IV and intramuscular injections and monitored responses
  • Monitored orthopedic and neurology patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions
  • Managed elements of patient care from admission to discharge or transfer to other units
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
  • NOTE: Dates of employment for this employer are 'approximate', to the best of my knowledge
Education
BSN - Bachelor of Science Nursing : , Expected in 05/1996 to Clarkson College of Nursing - Omaha,
GPA:
Certifications and Licensure

Nebraska Registered Nurse (Active)

BLS (Basic Life Support) Expiration Date 11/2024

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Resume Overview

School Attended

  • Clarkson College of Nursing

Job Titles Held:

  • Private Duty Caregiver (PRN)
  • Clinical Nurse Liaison (F/T)
  • Clinical Nurse Manager/Team Lead (F/T)
  • Medical Review and Appeals - Nurse Analyst (F/T)
  • Registered Nurse/Diagnostic Nurse (F/T)
  • Cardiac Stepdown Staff Nurse (F/T)
  • Ortho/Neuro Staff Nurse (F/T)

Degrees

  • BSN - Bachelor of Science Nursing

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