Quality-focused healthcare professional with 35 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Experience in delegating tasks, resolving problems quickly and leading by example. Energetic professional committed to working hard to ensure that patients receive courteous service. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Focused on promoting highest standards of service when developing training programs, policies, and procedures. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
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