Microsoft Office (Word, Excel, Outlook, Project and Power Point), PeopleSoft, Microsoft Publisher, Windows Sharepoint Services, Microsoft Front Page, Visio and Adobe Captivate
HEAD WRESTLING COACH - St.
Louis University High School 1996-Present Organize and instruct practices for over 30 kids on a daily basis, as well as supervise seasonal nutrition and weightlifting programs Accomplishments include: Asst, Coach of the Year - 2005 2-time High School State Champion in wrestling at DeSmet Jesuit High Awarded athletic scholarship for wrestling to University of Missouri-Columbia.
Clinical CoordinatorJan 2007 to Current Barnes-Jewish Hospital - St. Louis, MO
Accomplished business manager, trainer and motivator with over 9 years of experience in a variety of positions providing top-quality and cost effective services to a wide spectrum of internal corporate customers.
Acknowledged for consistently exceeding expectations.
Looking for another opportunity to help a company improve all aspects of its customer service operations in an efficient and automated manner.
Developing curriculum to deliver patient care application training and education for physicians, nurses and ancillary staff Providing detailed input in design, configuration and testing of patient care applications Collaborating with Practice Excellence, Clinical Leadership, Patient Safety and Quality Improvement teams to assure designs meet regulatory agencies and practice standards Collaborating with BJC in managing all patient care application systems and technical initiatives Designing and creating internal department websites and education videos Project participation includes: ESA - Training Lead for ESA Dictation sign off application E-Report - Project Manager; Patient Handoff care throughout In-Patient Divisions at BJH RSO - Hospital-wide Reduced Sign-On capabilities at BJH ORION - Training Lead for Metavision application RISK - Training Lead for SYNGO application PPID - Training Lead for Bridge application for Specimen Collection and Transfusion ADGO - Order Entry/Charge Entry Transition from ADGO to COMPASS/Allscripts Allscripts (TouchWorks) - Implemented CPOE (Computerized Physician Order Entry) for the Allscripts EMR in the BJH Resident Clinics.
Services ManagerJan 2002 to Jan 2006 Monsanto - Creve Coeur, MO
Supervised a 9 person, 24-hour coverage contractor workforce in a corporate customer service division.
Responsibilities included: Managed $1.2 million yearly budget with responsibility for budget versus actual variances Generated and controlled over all of Monsanto's payroll and vendor payables as well as customer billing statements Quality control and project management over incoming customer job requests Successfully marketed services to internal Monsanto departments, often against 3rd party competition Shipping over $75,000 in project mailings on a monthly basis Accomplishments include: Successfully led team obtaining bids to replace copiers that generated an estimated $250,000 in annual savings to Monsanto and offered new multi-functional technology Project leader responsible for implementation and design of a new Document Services website that allowed internal customer access to information Successfully led the implementation of modernization of the Document Services help-line function.
The upgrade provided a significant enhancement in the areas of call tracking, customer satisfaction, and response time Active member in Monsanto's Diversity Program and one of three certified workshop trainers.
Travel Accounting/Corporate Card SupervisorJan 2000 to Jan 2002 TODD CLEMENTS continued - Creve Coeur, MO
Supervised a 6 person staff providing service to internal employees in the areas of expense reporting, corporate card purchasing, and corporate spending guidelines.
Responsibilities included: Call Center operations, including hiring, statistical data analysis, quality control and incoming calls Maintained automated call system Communications to all employees regarding policy changes Primary liaison between Monsanto and American Express/Bank One Process monthly payments on corporate Procurement Card Corporate card applications and terminations Monthly audits on corporate card spending.
Project leader responsible for design and implementation and Monsanto's first Travel Accounting website that allowed internal customer access to information such as applications and spending guidelines.
Reduced Monsanto's American Express card delinquency accounts which resulted in an increase in payments by credit card companies to Monsanto's Incentive Plan of 85%.
Project leader responsible for implementing a new automated delinquency notification program eliminating manual labor and speeding up issue resolution time.
Education and Training
BA, History1998University of Missouri - St. LouisHistory
Accounting, Adobe, billing, budget, Call Center, Clinical Leadership, credit, customer satisfaction, customer service, data analysis, Designing, Dictation, expense reporting, Microsoft Front Page, functional, hiring, managing, access, Excel, Microsoft Office, Outlook, Power Point, Microsoft Publisher, Sharepoint, Windows, Word, Order Entry, patient care, Patient Safety, payables, payroll, PeopleSoft, copiers, corporate Procurement, Project leader, project management, purchasing, quality, Quality Improvement, Quality control, Express, Shipping, Specimen Collection, trainer, upgrade, Visio, website, websites
Project Management Fundamentals through Monsanto in 2006
Dale Carnegie Class in 2006
Problem Solving and Decision Making through Kepner Tregoe, Inc. in 2004
Project Management through Kepner Tregoe, Inc. in 2003