Clinical Case Coordinator Post Acute Care Network Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Compassionate Nurse Case Manager offering 8 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction.

  • Interdisciplinary collaboration
  • Information collection
  • Clinical judgment
  • One-on-one instruction
  • Patient-focused care
  • Palliative care awareness
  • Chronic disease management
  • Preventive health
  • EMR / EHR
  • Fluent in Spanish
Valparaiso University Valparaiso, IN Expected in 2012 Bachelor of Science : Nursing - GPA :
Ivy Tech Community College Valparaiso, IN Expected in 2006 Associate of Science : Nursing - GPA :
Work History
Johns Hopkins University - Clinical Case Coordinator- Post-Acute Care Network
Baltimore, MD, 05/2017 - Current
  • Cooperated and communicated effectively with interdisciplinary team at skill nursing facility partners to ensure client satisfaction and compliance with set standards.
  • Maintained good communication between department heads and nursing staff by attending weekly meetings.
  • Complied with applicable laws and regulations and ensured facility adhered to Medicare regulations.
  • Provide ongoing case management to all patients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Routinely collaborated with department managers to correct problems and improve services.
Sacramento Ear Nose And Throat - Clinical Case Coordinator- ACO
Sacramento, CA, 05/2013 - 05/2017
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Worked with different disciplines to provide cohesive care to patients.
  • Effective counseling in health maintenance and disease management.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Facilitated on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
Banner Health - Clinical Nurse -Physician Office
Queen Creek, AZ, 05/2012 - 05/2013
  • Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
  • Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
  • Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
  • Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
  • Completed paperwork and prior authorizations and scheduled appointments for patients.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Educated family members and caregivers on patient care instructions.
Franciscan Health - Clinical Nurse
City, STATE, 12/2006 - 05/2012
  • Oversaw patient discharges from the Cardiac/Neuro unit.
  • Trained newly hired nurses on facility practices and procedures.
  • Evaluated nursing practices and processes and made changes.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Delegated staff nurse duties.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Developed and implemented nursing care plans.
  • Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes.
  • Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
  • Used Epic to track patient status, treatments and outcomes while maintaining complete data confidentiality in compliance with HIPAA regulations.
  • Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
  • Assessed patient conditions by performing thorough examinations and asking appropriate medical questions.
  • Ordered lab tests and interpreted test results and maintained patient records.
  • Evaluated patient histories, complaints and current symptoms.
Franciscan Health - Medical Assistant
City, STATE, 04/2001 - 08/2004
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
United States Air Force Active Duty - EMT-Basic
City, STATE, 05/1997 - 04/2001
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

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Resume Overview

School Attended
  • Valparaiso University
  • Ivy Tech Community College
Job Titles Held:
  • Clinical Case Coordinator- Post-Acute Care Network
  • Clinical Case Coordinator- ACO
  • Clinical Nurse -Physician Office
  • Clinical Nurse
  • Medical Assistant
  • EMT-Basic
  • Bachelor of Science
  • Associate of Science

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