I have been working in the pharmacy field for 27 years. Assist patients with care and empathy. Main goal is patient wellness and care. I'm a Certified Pharmacy Technician since 1999, In 2008 obtained pharmacy license. With knowledge and experience, I can help grow the company with compassion and loyalty.
Skills
Staff Supervision
Records Management
Client Needs Assessment
Clinical Quality Improvement
Patient Care
Quality Control
Patient Flow
Inventory Management
Sales Goal Achievement
Insurance Billing
Certified Pharmacy Technician
10/2022 to 01/2023
Clinical Account ManagerBigfoot Biomedical Inc. – San Antonio, TX, Kissimmee, FL
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed, implemented, revised and evaluated policies and procedures.
Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Managed daily operations of 12-person clinic supporting approximately 250 patients per week.
04/2021 to 10/2022
Career ConsultantJohns Hopkins University – Baltimore, MD, Kissimmee, FL
Developed career and education plans based on individual needs.
Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
Assisted clients in building successful job search strategies.
Maintained case files and documented actions.
Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
Worked with team to continuously improve career and placement opportunities for students.
Connected with business and recruiters to build relationships and increase opportunities for students.
Maintained knowledge of market and diverse career opportunities.
Managed over 50 customer call per day
09/2008 to 04/2021
Lead Pharmacy TechnicianVeterans Health Administration – Great Falls, MT, Kissimmee, FL
Stocked, labeled and inventoried medication to keep accurate records.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Set up and modified patient profiles in Enterprise and ECW to include current information such as medications and insurance details.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Generated prescription labels.
Verifying accuracy of patient and medication information.
Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
Managed opening and closing duties for pharmacy, such as stocking and organizing before opening pharmacy.
Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
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