clinic supervisor lvn charge nurse resume example with 10 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Detail-oriented LVN/Clinic Manager passionate about facilitating excellent patient care. Dedicated LVN with more than 14 years of experience caring for patients. Well-versed in Joint Commission standards and typical hospital procedures focused on maximizing patient safety and maintaining strict cost controls. Highly organized and proactive in managing patient needs. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Well-versed in motivating and retaining employees, building relationships with providers and families and achieving the requirements for continued accreditation.
Skills
Licensed Practical Nurse
Certified Physical Practice Manager
Certified Professional Compliance Officer
Clinical back office management
Schedule management
Staff Development and Precepting
Records management
Employee retention strategies
Accreditation support
Patient safety
Regulatory requirements
Quality assurance controls
Patient relations
Staff direction and task delegation
Licensed Practical Nurse duties
Education and Training
American Academy of Professional CodersSan Antonio, TX, Expected in 03/2020 ā ā:Certified Professional Practice Manager - GPA:
Lamar UniversityBeaumont, TXExpected in 2017 ā āBBA:Business Administration And Management - GPA:
Galen College of NursingLouisville, KYExpected in 08/2008 ā ā:LVN License - GPA:
San Antonio College of Medical Assistants San Antonio, TX, Expected in 07/2005 ā ā:Medical Assistant Certification - GPA:
Experience
Christus Health - Clinic Supervisor/LVN Charge Nurse City, STATE, 03/2022 - Current
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Supervised internal and external communications by answering queries and complaints.
Prepared patient rooms for visits by cleaning, sanitizing equipment and stocking supplies.
Performed nursing assessments and collected patient medical histories to help determine proper diagnosis.
Prepared charts for clinic patients, gathering hospital records and test results.
Followed up on diagnostic tests to verify completion and obtain results for treatment planning.
Documented patient medical histories, current symptoms and vitals.
Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Monitored infection control procedures to verify facility-wide health and safety.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
Complied with OSHA and HIPAA regulations.
Devised training programs for new and existing employees.
The Children's Hospital Of San Antonio - Clinic Manager/LVN Charge Nurse City, STATE, 06/2017 - 10/2021
Supervised daily operations of a 2474 physician practice, overseeing 58 staff members across 6 multi-specialty clinics.
Managed routine operations and clinical projects, including setting targets and performance standards.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Managed recruitment, hiring and training of staff on areas such as regulatory requirements.
Created and implemented policies and procedures for effective practice management.
Ordered all supplies needed and kept tabs on inventory levels.
Complied with OSHA and HIPAA regulations.
Sourced qualified employees to provide skilled and adequate coverage for all shifts..
Devised training programs for new and existing employees.
Assisted with development of regulatory compliance systems.
Collected and documented vital signs to track current patient conditions.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Assisted physicians with examinations and patient scans during diagnostic processes.
Monitored infection control procedures to verify facility-wide health and safety.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
Triaged patients by phone and provided general assistance for basic and advanced needs.
Inwood Emergency Room - ED Director/LVN, Facility Closed City, STATE, 10/2015 - 06/2017
Strengthened technical and operational expertise of staff through lesson planning and training seminars.
Identified strategies, processes and metrics-that-matter to monitor program effectiveness for demonstrable effect.
Chartered new hire and ongoing training policies to create continuous development plans.
Devised and implemented learning knowledge management strategies to bolster employee expertise.
Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
Responded proactively to concerns and questions by acting on patient feedback.
Researched health center standards and guidelines to identify best practices and improvement opportunities.
Represented company professionally when engaging with public and government agencies.
Implemented cost control policies to limit excessive or unmanaged spending by various teams.
Created documentation to articulate departmental roles and drafted statement-of-work for each team.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Developed and implemented policies and procedures for Free Standing Emergency Room facilities.
Managed work schedule and assigned tasks to individual staff.
Consulted with clinicians to develop business strategy.
Oversaw the on-boarding and training of new healthcare team members.
Assisted executive staff by providing extensive support for healthcare programs.
Gathered and assessed data regarding program activities to help with effective decision making.
All nursing duties with in the ED setting.
Complete Emergency Care - Staff LVN City, STATE, 05/2013 - 10/2015
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Facilitated transition to home care by providing patients with continued care information and discharge instructions.
Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
Answered patient questions and provided take-home materials for further information.
Addressed rapid response and code situations by strategically organizing and delegating tasks.
Developed and adapted individualized treatment plans according to patient recovery goals.
Treated patients with strokes, head traumas, comas and intracranial hematomas.
Impact Urgent Care - Clinic Manager/LVN, Facility Merger City, STATE, 04/2012 - 05/2013
Supervised daily operations of a 12 physician practice, overseeing 22 staff members across all departments.
Managed routine operations and clinical projects, including setting targets and performance standards.
Managed recruitment, hiring and training of staff on areas such as regulatory requirements.
Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
Addressed any patient or team member concerns immediately.
Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Ordered all supplies needed and kept tabs on inventory levels.
Complied with OSHA and HIPAA regulations.
Sourced qualified employees to provide skilled and adequate coverage for all shifts.
Developed and implemented policies and procedures for the Urgent Care facility.
Coordinated monthly health events, increasing patient participation to improve health and wellness.
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