Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Hybrid position combining front office receptionist and practice site manager.
Day-to-day operations such as answering incoming phone calls
Checking patients in for their appointments and verifying/updating demographic information
Returning calls to patients to either schedule appointments or answer questions
Schedule followup appointments and testing
Update and manage private health information in patient's charts
Lead staff and make sure they have the necessary resources to effectively perform their job
Monitor schedule- employee call ins, obtain float coverage for time off
First sign-off for employee payroll
Explain process and answer questions to patients
First contact for patient complaints and billing questions
Investigate and resolve complaints/billing issues to the best of my ability
Coordinate with other leadership to improve operations both at my clinic and in the health system in general
Other record keeping and administrative duties as required
Supervision and leadership classes
Orange Frog- changing the workplace through exceptional positive attitude
LEAN events- Genesis Davenport Healthplex- floor plan and care team modeling
Volunteer firefighter with Erie Fire Department
Volunteer EMT with Erie Ambulance
Attended and completed certification program for Emergency Medical Technician in 2011
Attended program for EMT- Paramedic in 2015. Completed classroom portion with high distinction, did not fully complete clinical hour requirements.
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