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client support network engineer and administrator resume example with 19+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Information Technology Professional seeking a Systems Administrator/Engineer or technical sales support position.   Highly accomplished and experienced IT professional with 10+ years of progressive experience seeks to contribute his skills, training and experience in IT administration and/or sales support role.  Top Client service skills, wide knowledge of IT operational areas. Experienced engineer/administrator who is not afraid to lead by example. Proficient in sales support role. Keenly aware of demands of managing difficult help desk and high stress technology challenges. Proven ability to lead, creative, troubleshooter and motivator. Team player who is flexible, reliable and adaptable to dynamic environments.

Skills
  • Team player, superior work ethic, lead by example
  • Microsoft Certified Solutions Expert (MCSE); Comptia A+; CSSA-Sonicwall; WatchGuard
  • Skilled in call center and IT contractor operations; commitment to quality and service
  • Strong client relations, Client assessment and analysis
  • Proficient at recommending and selling IT hardware and software as well as services
Work History
01/2010 to 12/2018 Client Support Network Engineer And Administrator Children's Home Society Of North Carolina | Greensboro, NC,
  • Focused in providing on site and remote support of numerous corporate clients in Banking, Insurance, Education, Motor Sports, Light Industrial, Real Estate and other fields.
  • Work day to day with varied clients, and 1099/W2 contract employees and monitor and manage help desk and support personnel.
  • Develop priorities, manage and supervise all network operations for clients. Support from desktop to server, establish policies and recommend IT features and assist clients with budget preparation.
  • Work with and manage 3rd party vendors.
  • Public spokesperson for clients as requested, consult with clients and other stake holders as needed.
  • Sales of hardware and software components to clients.
  • Day to Day guidance and support of engineering staff, help desk and vendors.
  • Work in high security areas and mindful of secure data information protocols (HIPPA/PHI, PCI, Multi level authentication, etc.)
  • Collaborated with the sales, marketing and support teams to launch products on time and within budget, with success at 30% under budget and 12 days ahead of project end.
  • Maintained and monitored the server room of clients including wireless network and other server infrastructure. Office 365, G Suite, Workstations, Servers, Firewall, Backup, DR of multiple clients, HyperV, VMware systems, Citrix, SQL, etc.
04/2003 to 01/2010 Vice President Of Information Technology Altamira | Columbia, MD,
  • Set priorities, manage and supervise all network operations for corporation.
  • Supported Chief Operating Officer with daily operational functions.
  • Prepare and manage budget, negotiate and select vendors, monitor project schedules and provide guidance.
  • Hands on engineer and project lead responsible for leading a team of up to 25 working with medical facilities and large regional healthcare facilities Identified and negotiated acquisition of technology and personnel, motivate and recruit.
  • Keep corporation at the cutting edge of technology advances, test and implement new technologies.
  • Plan, develop and implement encryption systems to safeguard , EMR, PHI, SQL and messaging systems. Personally responsible for safeguarding corporate secrets, code, and confidential items including HIPAA protected information.
  • Develop strategic plans for disaster and security issues, monitor compliance, perform security audits, training of staff on security and threat response.
04/1999 to 04/2003 Network Engineer PREFERRED MEDICAL MARKETING CORPORATION | City, STATE,
  • Network engineer to provide high-level support for the entire corporate environment including remote offices leading to subsequent promotions to higher responsibility.
  • Install, upgrade and administer external and internal networks and systems 500+ nodes.
  • Project lead engineer for enterprise wide migration to Active Directory.
  • Project lead for design and installation of Microsoft Exchange mail system and associated components.
  • Established VPN between vendors and configuration of firewalls and switches.
  • Designed and implemented several Citrix and Virtual server farms to run various client/server applications.
  • Assisted in collection of performance monitoring data and tuning of server and network parameters.
  • Implement HIPAA policies and procedures.
  • Delivered on-site IT and AV technical support for 50 staff.
Education
Expected in 1986 to to BBA | Management - Information Technology East Tennessee State University, Johnson City, TN GPA:
Certifications

Microsoft Certified Systems Engineer - MCSE; CompTIA A+; Sonicwall Certified Systems Engineer - CSSA; USCG Captain; Real Estate Broker (BIC); Certified Personal Property Appraiser (CAGA) - Data Center, Technology Focus

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Resume Overview

School Attended

  • East Tennessee State University

Job Titles Held:

  • Client Support Network Engineer And Administrator
  • Vice President Of Information Technology
  • Network Engineer

Degrees

  • BBA

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