client support associate financial advisor resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated civically minded professional and military combat veteran with over fifteen years of experience in areas related to criminal investigations, financial crimes and advisory services, and intelligence analysis. Most recent experience includes service as a licensed financial advisor, gaining advanced knowledge of the banking industry, products and services, and federal banking laws and regulations. This experience combined with over 10 years of law enforcement investigatory experience has promoted demonstrated expertise in critical areas such as financial crimes investigations, multidisciplinary collaboration, information synthesis, confidential data management, and interpretation and application of federal and industry specific regulatory mandates.

  • Active Securities Licensing: FINRA SIE (07/2013), Series 7 (08/2021), Series 66 (09/2021), and insurance licensing (life, accident, health, variable contracts).
  • Acquired 10 years of financial crimes investigations work related experience requiring data evidence collection, quantitative analysis, multi-agency collaboration, independent decision making, and the construction of complex financial reports.
  • Advanced knowledge of banking laws and regulations related to the Bank Secrecy Act, Anti-Money Laundering, OFAC, USA PATRIOT Act, OFAC, and other AML regulatory policies.
  • Working knowledge of criminal data collection, case management, and financial services software programs, including MS Excel and features such as pivot tables, macros, filtering, and sorting.
Work History
Client Support Associate (Financial Advisor), 06/2021 - Current
City Of Peoria Peoria, AZ,
  • Earned the following FINRA licensing: SIE, Series 7, Series 66, and insurance (life, accident, health, variable contracts).
  • In the first 6 months of employment, earned Top Performer recognition 3 times, recognized for expedited acquisition of all financial licensing, and selected as the financial planning pipeline supervisor.
  • Responsible for processing client transactions such as opening new accounts, preparing financial reports, conducting securities transactions, making investment recommendations, and facilitating product sales.
  • Collected confidential financial information from clients to construct comprehensive financial plans and assisted client's with navigating the confident retirement digital experience goal tracking software program.
  • Supervised the financial planning team for three consecutive quarters and maintained 100% of monthly target sales goals.
  • Responded to over 500 client inquiries per month, addressing concerns regarding accounts, providing recommendations in alignment with goals, and facilitating product information.
  • Collaborated with team members across several dozen departments to obtain investment research and resolve customer issues in an expedited manner.
  • Used financial software to prepare and submit database statistics, graphs, and charts to accurately track financial movements and report information to executive staff.
  • Promoted superior customer service experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly, resulting in a 10/10 overall satisfaction rating.
  • Maintained up-to-date knowledge of product and service changes by seeking advanced education such as obtaining the Behavioral Financial Advisor designation and currently working towards Chartered Retirement Planning Counselor.
  • Trained approximately two dozen junior financial advisors on operating procedures and company services.
Sr. Adult Protective Investigator , 10/2018 - 03/2021
Florida Department Of Children And Families City, STATE,
  • Investigated over 500 cases of abuse, neglect, and financial exploitation committed against vulnerable adult populations such as the elderly and disabled.
  • Gathered case information through crime scene observations, collateral interviews, intelligence analysis, and the administration of psychological assessments and comprehensive risk assessment screenings.
  • Supervised strategic planning initiatives in order to mitigate risk, assess service needs, construct treatment plans, and facilitate departmental services.
  • Presented case findings through verbal presentations and written investigative reports, and disseminated evidence-based recommendations to judicial officials, community service providers, and supervisory leadership.
  • Determined the appropriateness of court-appointed protective intervention services, constructed emergency and guardianship petitions, and testified in civil legal proceedings.
  • Earned a strong reputation for producing ethically, timely, and legally superior investigations, with 100% of all cases requiring legal intervention resulting in favorable judicial outcomes.
  • Demonstrated ability to independently manage a case load of over 30 cases while concurrently maintaining 100% compliance on all investigative benchmark mandates.
  • Promoted to the third-year supervisory position of Acting Supervisor after eight months of credentialed service.
  • Earned superior performance recognition during probationary and yearly evaluations, with emphasis on interpersonal communication, interagency collaboration, victim advocacy, and report writing.
Police Officer, 10/2015 - 01/2017
Norfolk State University Police Department City, STATE,
  • Enforced criminal laws, traffic regulations, local ordinances, and university policies through patrol operations of areas within jurisdictional boundaries.
  • Conducted law enforcement patrol and investigative duties that required advanced proficiency in areas such as crime scene processing, evidence collection, interview/ interrogation, surveillance, traffic/crowd control, and apprehension/detainment procedures.
  • Prepared/served legal documentation such as traffic citations, arrest warrants, search warrants, incident reports, and subpoenas.
  • Gathered necessary information for court appearances and testified under oath in court.
  • Checked accuracy and integrity of collected information to identify optimal course of investigation.
  • Promoted crime prevention and diversion efforts by facilitating educational seminars, engaging with community service organizations, and supporting interagency collaboration.
  • Conducted victim advocacy operations through the dissemination of resources pertaining to emergency shelter placement, substance abuse treatment, mental health services, and access to the crime victim compensation fund.
  • Completed the Court Appointed Special Advocate Program with the Norfolk Juvenile and Domestic Relations District Court, with the goal of advocating for juvenile victims of abuse and neglect.
  • Earned superior performance recognition during field training and yearly evaluations, with emphasis on interpersonal communication, decision-making, and report writing.
  • Served as the team’s Crisis Intervention Team Officer, tasked with responding to calls-for-service involving a mental health crisis and promoting safety, de-escalation of force, and diversion to a medical treatment facility.
Military Police Sergeant , 07/2005 - 07/2010
United States Army City, STATE,
  • Enforced the rules and regulations outlined in the Uniform Code of Military Justice through the utilization of police patrol and overseas combat support operations.
  • Conducted law enforcement patrol and investigative duties that required advanced proficiency in areas such as physical security operations, crime scene processing, evidence collection, report writing, interview/interrogation, surveillance, traffic/crowd control, and apprehension/detainment procedures.
  • Employed negotiation techniques to diffuse hostile situations.
  • Planned crime prevention measures and operated military police checkpoints and dispatch centers.
  • Gathered evidence, processed crime scenes, and questioned witnesses and suspects.
  • Served two years as a Narcotics Investigator for the Army Criminal Investigation Division, Drug Suppression Team.
  • Promoted to the supervisory rank of Sergeant and charged with supervising the training/operations department of a 55-member military police detachment.
  • Recognized for excellence while coordinating emergency response operations during a multi-jurisdictional mass casualty simulation event on Ft. Monroe, VA.
  • Earned superior performance recognition during performance evaluations for all five years of service.
  • Notable Awards: Army Commendation Medal, Army Achievement Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Iraq Campaign Medal, and Combat Action Badge.
Bachelor of Science: Psychology, Expected in 12/2015
Old Dominion University - Norfolk, VA
Status -
  • Honors: Honors College Graduate, Distinguished Graduate, Golden Key International/Blue Key Honor Societies
Associate of Arts: Liberal Arts And Sciences, Expected in 12/2012
Tidewater Community College - Virginia Beach, VA,
Status -
  • Honors: Summa Cum Laude Graduate, Phi Theta Kappa Honor Society.
National Certification : Criminal Intelligence Analyst , Expected in 12/2009
California State University - Sacramento ,
Status -

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Resume Overview

School Attended

  • Old Dominion University
  • Tidewater Community College
  • California State University

Job Titles Held:

  • Client Support Associate (Financial Advisor)
  • Sr. Adult Protective Investigator
  • Police Officer
  • Military Police Sergeant


  • Bachelor of Science
  • Associate of Arts
  • National Certification

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