Experienced and results-oriented Administrative Assistant with exceptional organization, customer service and communication skills. Proven academic and professional achiever, possessing ability to developing positive relationships with clients and coworkers. Interested in an opportunity with a company that will provide a great learning environment to further improve my skills.
Skills
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
QuickBooks
Type 45 -55 WPM with 90% accuracy
Telephone and email etiquette
Strong Communications skills
Time Management
Strong written skills
Customer Service
Strong organizational skills
Interior and exterior displays
Client Relations
Quick learner
Customer Assistance
Attention to detail
Friendly and personable
Experience
07/2012 to Current
Client Specialist and Lead Detox TechnicianTriton Marine Construction Corp – Cape Canaveral, FL,
Work in a fast paced environment to maximize every treatment and time for the clients.
Clean and sanitize rooms after each client is done to ensure they are ready and presentable for the next client.
Train new detox techs and receptionist as needed.
Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
Established and effectively maintained productive customer relationships.
Researched and adequately resolved client questions and issues.
Participated in team meetings to understand goals and establish necessary process improvements.
Oversaw all daily operations of store location.
Answered customers' questions and addressed problems and complaints in person and via phone.
Maintained timely adherence to schedules and safety protocols.
Consistently put customers first by handling needs with sense of urgency and compassion.
Offered direction and gave constructive feedback to motivate team members.
Built customer confidence by actively listening to concerns and giving appropriate feedback.
Held each team member accountable for achieving brand and performance goals.
Worked as team member to provide highest level of service to customers.
Received and processed cash and credit payments for services.
Performed all duties with personable communication and professionalism.
Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
09/2011 to 07/2012
ReceptionistInternal Balance Inc. – City, STATE,
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Took accurate messages for staff and management to facilitate open and speedy communication.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Kept reception area clean and organized to offer positive first impression to every visitor.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Communicated with vendors to place and receive orders.
Organized and updated daily/weekly schedules as well as monthly calendar obligations.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Prepared, compiled and filed documents.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Managed and anticipated clerical needs of company, including copying, faxing and file management.
Answered and directed incoming calls using multi-line telephone system.
Processed payments for Quickbooks and updated accounts to reflect balance changes.
Managed and controlled office supply inventory.
10/2008 to 03/2011
Box Office/Usher/Concessions WorkerCobb Theatres – City, STATE,
Advanced in responsibilities during tenure to handle all aspects of the box office, concessions and ushering.
Proficient guest service, administrative and follow-up skills.
Maintained the cleanliness of the concession area and restocked as necessary.
Worked at a fast pace as most concession sales occur 15 minutes prior to showtimes.
Provided knowledgeable service when answering questions and greeted all customers with friendliness.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Processed admission payments and provided tickets.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Served shoppers promptly, courteously and professionally.
Executed cash transactions quickly and accurately.
Handled products and equipment in accordance with safety and sanitation guidelines.
Education and Training
Expected in 2015
Associate of Science degree: General Transfer Columbia State Community College - Lewisburg, TN GPA: Magna Cum Laude
Expected in 2008
High School Diploma: Ravenwood High School - Brentwood, TN GPA:
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