client services case manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary


A highly qualified and solution-oriented, dedicated Human Services professional specializing in case management, situational assessments, conflict resolution and exceptional communication is seeking a rewarding career; which will demonstrate my professional skills and abilities.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Client Services Case Manager, 05/2013 to Current
Goodwill OmahaOmaha, NE,
  • Manage clients that participate in CFUF programs.
  • Provide resources and referrals to clients.
  • Maintain client engagement for a period of two years.
  • Complete outreach phone calls and letters.
  • Complete outreach home visits, as well.
  • Maintain a case load of 150-200 people.
  • Responsible for data entry into the ETO online database system.
  • Maintain and update records of client information.
  • Responsible for file maintenance and upkeep.
  • Responsible for maintaining professional relationships with employer partners as well as maintain professional relationship amongst office staff.
  • Assist in the coordination of all mental health support services provided by the team
  • Conduct intakes, assessments, and treatment service plans
  • Confer with other counselors in order to analyze individual cases and to coordinate counseling services
  • Counsel clients on concerns
  • Review clients' progress in relation to measurable goals
  • Supervise 3-4 student interns as they interact with clients and complete other pertinent case management duties.
Employment Specialist/Case Manager, 05/2009 to 05/2013
University Of MontevalloMontevallo, AL,
  • Helped individuals with developmental disabilities become better integrated members of the community.
  • Coached individuals on their jobs and in their homes to become more independent in their daily lives.
  • Entered consumer information into the database, updated and maintained files, and entered information regarding disability specific information.
  • Cultivated and maintained relationships with managers, supervisors, and family members of individuals.
  • Completed home visits with families with Children ages 0-5 years.
  • Completed all necessary paper work in a timely manner.
  • Entered pertinent information into the ETO database.
  • Managed a caseload of 24 families.
  • Presented at Monthly staff meetings.
  • Assisted the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their children
  • Attended all program staff meetings, treatment reviews, IEPs and other agency meetings as necessary
  • Charted weekly progress notes and quarterly summaries
  • Collaborated with other area service providers
  • Guided clients in the development of skills and strategies for dealing with their problems
  • Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs
Senior Staff Teacher/Van Driver, 11/2005 to 05/2009
Celebree Learning Center, ,
  • Planned and implemented weekly lessons plans.
  • Planned classroom projects and field trips.
  • Safely transported children to and from school on a daily basis.
  • Monitored students' educational progress with individual charts and files.
  • Taught an average of 20-25 children per school year.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Allowed for ample outdoor discovery time each day. 
  • Assisted and supervised 20 children through the entire school day.
  • Coordinated parent-teacher conferences 2 times during the school year.
  • Established daily routines that were easy for the children to follow.
  • Nurtured a supportive learning environment that was often used as a model for other classrooms.
Student Library Assistant, 07/2003 to 04/2005
Villa Julie CollegeCity, STATE,


  • Sorted and shelved donated collections given to the library.
  • Checked in, checked out and renewed library materials using
  • Received and processed new acquisitions for the library.
  • Instructed students on research techniques and the use of information technologies.
  • Resolved patrons’ complaints tactfully and professionally.
  • Scheduled and coordinated the use of library equipment.
  • Opened and properly distributed incoming mail.
  • Managed office supplies, vendors, organization and upkeep.
Master of Arts Degree: Public Administration Public and Non-Profit Management, Expected in Current
University of Baltimore - Baltimore, MD


Bachelor of Arts: Human Services Administration, Expected in 5 2014
University of Baltimore - Baltimore, MD


Associate of Arts: General Studies, Expected in 5 2011
Community College of Baltimore County - Baltimore, Maryland


45 hour Certification - Maryland State Department Office of Child Care 90 Hour Certification - Maryland State Department Office of Child Care CPR & First Aide Certified


  • Ability to de-escalate clients in another vulnerable emotional state
  • Excellent team player and community builder
  • Experience with diverse populations
  • Group facilitation, presentation, and organizational skills
  • Proficient computer skills
  • Verbal and written communication skills
  • Certified Preschool Teacher
  • MS Office proficient
  • First Aid and CPR certified
  • Quality assurance
  • Advanced clerical knowledge

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Resume Overview

School Attended

  • University of Baltimore
  • University of Baltimore
  • Community College of Baltimore County

Job Titles Held:

  • Client Services Case Manager
  • Employment Specialist/Case Manager
  • Senior Staff Teacher/Van Driver
  • Student Library Assistant


  • Master of Arts Degree
  • Bachelor of Arts
  • Associate of Arts

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