client services and marketing director resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Experience
05/2018 to 09/2018Client Services and Marketing DirectorIntegrated Electrical Services, Inc. | Gilbert, AZ,
Maintained a high-level of client relationships in addition to managing a fast-paced office.
Provided leadership to build affiliations crucial to the success of the firm, and managed a variety of special projects, some which had organizational impact.
Scheduled and coordinated meetings, corporate events, appointments, and travel arrangements for Attorneys and staff members.
Trained 3 legal assistants during a period of company expansion to ensure attention to detail and adherence to company policy.
Created and edited InfusionSoft campaigns and broadcasts.
Processed multi-department files and ensured preliminary materials were present for drafting.
Designed and executed ads, email blasts, presentations, and any and all firm marketing materials.
Developed new filing and organizational practices, saving the company over $3,000 per year in contracted labor expenses.
Maintained utmost discretion when dealing with sensitive topics.
Managed travel and expense reports for department team members.
05/2016 to 05/2018Client Services and Marketing DirectorEuromoney | Burlington, MA,
Maintained a high-level of client relationships in addition to managing a fast-paced office.
Provided leadership to build affiliations crucial to the success of the firm, and managed a variety of special projects, some which had organizational impact.
Scheduled and coordinated meetings, corporate events, appointments, and travel arrangements for Attorneys and staff members.
Trained 3 legal assistants during a period of company expansion to ensure attention to detail and adherence to company policy.
Created and edited InfusionSoft campaigns and broadcasts.
Processed multi-department files and ensured preliminary materials were present for drafting.
Designed and executed ads, email blasts, social media posts, website content, presentations, and any and all firm marketing materials.
Developed new filing and organizational practices, saving the company over $3,000 per year in contracted labor expenses.
Maintained utmost discretion when dealing with sensitive topics.
Managed travel and expense reports for department team members.
04/2012 to 05/2016Office AdministratorAbbott Laboratories | Bend, OR,
Supervision of day-to-day office management and overall operational maintenance.
Handled a high level of customer service inquiries and issues for all 140+ studios.
Drafted and publishing all studio program/workshop content, and marketing materials.
Coordinated and assisted with events at all corporate owned studios.
Solidified strong relationships with vendors resulting in discounts for our franchisees.
Wrote and distributed corporate and studio marketing newsletters and email blasts.
Established a growing and concise community outreach class for new owners.
Developed training for all new owners, namely scheduling their classes, meals, and providing accommodations.
10/2010 to 12/2011Book Promotions CoordinatorDORRANCE PUBLISHING, CO | City, STATE,
Efficiently directed all Rose Dog Books and Red Lead Press publicity campaigns.
Authored, edited, launched and distributed press releases to proper media contacts.
Assisted merchandising coordinator with promotional materials.
Addressed sales team queries concerning promotional packages for newly signed authors.
Created a media buzz while coordinating in-store book signings and readings for authors.
06/2009 to 12/2011Staff WriterNATIONAL LAMPOON | City, STATE,
Wrote, edited and published articles for the NL website and Zaz blog.
Marketed National Lampoon's presence on social networking and book marking sites.
Proofread articles for fellow editors.
10/2007 to 12/2008Creative DirectorURBAND & LAZAR MUSIC PUBLISHING, CO | City, STATE,
Coordinated and expanded music selections targeting age specific demographics for film/ television/.
advertising.
Enhanced artists media awareness through compelling press releases and biographies.
Handled administrative ranging from catalog maintenance, phone management and artist relations.
Education
Expected in October 2007 to to Bachelor of Arts | Liberal StudiesBennington College, Bennington, VTGPA: Liberal Studies
Expected in May 2009 to to Bachelor of Arts | Liberal StudiesAntioch University, Los Angeles Culver City, CAGPA: Liberal Studies Graduated Cum Laude
Summary
Client relations and executive administrative professional with 10+ years of experience with a focus in communications,
marketing, social media, and office management, a background in writing and design, Possesses a B.A. in Liberal Studies with advanced skills in Microsoft Office, CRM, legal softwares, and Adobe Suite.
Highlights
Microsoft Office (Word, Excel, PowerPoint), Outlook, Adobe DC, CRM, InfusionSoft, Photoshop, and social media platforms
· Mac and PC proficient
· 80 WPM
· Web and tech savvy, require little to no training
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