(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
  • Crafted and implemented a comprehensive sales resource book, as a specialist, for inexperienced associates that was an easy reference guide for navigating all old and new Lowe's install specialty sales systems.  This improved sales and filled a training gap that previously existed. 
  • Crafted and Implemented a structured worklist schedule that ensured weekly and daily tasks were accomplished while remaining flexible enough to account for staffing opportunities. 
  • Consecutively completed required reports and departmental tasks as requested by supervisors and policy in an environment  where peers were unable to comply.
  • Trained and developed 2 reports into management positions and up to 5 into specialty sales or specialty service positions.
Georgia Perimeter College Dunwoody , GA Expected in 2005 Associate of Arts : Visual Art - GPA :
Lowe's Home Improvement , Expected in 2009 : Entry Management Training Program - GPA :
Four-Month, Part Time Apprenticeship , Expected in 2007 : Home Remodel Apprenticeship - GPA : General Remodel Contractor Frank KratzerFocus on plumbing.
Professional Summary
Energetic and solutions oriented manager and product specialist, highly knowledgeable about the latest fashion trends, plumbing fixtures, and merchandising standards. Successful at building a strong rapport with clients and team members as well as delegating and completing given tasks with superlative efficacy.
Sales experience • Superior organization ability • Staff training and development • Scheduling Experience • Adaptable to changing environments • Detail-oriented • Strong work ethic • Excellent communication skills • Goal-oriented • Creative problem solver
Lowe's Home Improvement - Client Service Agent, Plumbing
City, STATE, -
Feb 2017-Current
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Communicated with vendors and team members to organize product resets and merchandise in new and creative ways to affect increased sales.
Lowe's Home Improvement - Department Sales Manager, Plumbing
City, STATE, -
  • I was responsible for and maintained an effective and solidly functioning department through a variety of diverse and solvable challenges over the course of five years.
  • Instructed new and experienced associates in a variety of procedures and systems from sales, to installation processes, and safety to meet company standards and practices.
  • Used previously gained experience to expertly instruct customers and reports on correct plumbing and other construction practices, expected Claireevity of old and new plumbing products, and gave qualified recommendations on solutions to common household maintenance and remodel design concerns.
  • Assisted salaried managers in day to day store operations.
  • Observed weekly reports and planned product inventory levels based on product group trends and company sales goals.
  • Continued to query construction and maintenance professionals and product representatives of good best practices in their respective fields and recent innovations to better service my customers.
Lowe's Home Improvement - Sales Specialist, Plumbing
City, STATE, -
  • Developed a comprehensive handbook detailing the variety of old and new sales systems available at the time.  The handbook explained and instructed on every available facet of specialty sales available at Lowe's up to 2011.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Helped customers select products that best fit their personal needs, offering a wide variety of in stock and specialty products.
  • Consulted with customers on the latest styles and trends.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Maintained and grew relationships with suppliers in order to provide a wider variety of products with more efficacy and reliability to clients.
Lowe's Home Improvement - Team Leader, Plumbing and Appliances
City, STATE, -
  • Assisted the department manager in reports, inventory counts, training, and task delegation.
  • Maintained orderly and easy to shop selling shelves
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Communicated information to customers about product quality, value and style.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Lowe's Home Improvement - Client Service Agent, Outside Lawn & Garden and Seasonal
City, STATE, -
2002-2005Given direct responsibility of the All-Seasons Shop, responsibilities included:
  • Product category change-outs and planogram adherence during seasonal transitions
  • Maintaining the cleanliness and presentation of patio furniture and Christmas displays
  • Auditing inventory levels
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

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Resume Overview

School Attended

  • Georgia Perimeter College
  • Lowe's Home Improvement
  • Four-Month, Part Time Apprenticeship

Job Titles Held:

  • Client Service Agent, Plumbing
  • Department Sales Manager, Plumbing
  • Sales Specialist, Plumbing
  • Team Leader, Plumbing and Appliances
  • Client Service Agent, Outside Lawn & Garden and Seasonal


  • Associate of Arts

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