CLIENT ORDER SPECIALIST & SALES SUPPORT TEAM LEAD Resume Example

Strategically supported the sales team from quoting right through to billing.

Key Responsibilities:  

• Client Relationship Management
• Administrative Project Management
• Sales Support

Achievements: 

• Received Zero Credit Performance Bonus for completing 2013 with 0 credit issues.
• Recognized with an Above & Beyond Award for working on Corporate Services Divestiture Project.
• Handpicked as team liaison to collaborate with Operations on acquisition product launch into the Corporate Service product line. Created and maintained documentation for team on process and procedures.
• Spearheaded project to improve processing of IPO clients, effectively reducing credits by 82% in 2012. Developed training materials and quick reference guide for the new process.
• Identified and led project to correct invoicing due to system issue resulting in$300K in revenue and partnered with IT teams to correct the issue going forward.

This business provided bookkeeping, accounting, marketing, planning, website design and management, and human resources services for small business clients.

Achievements:  

• Increased client's revenue by 37% by migrating spreadsheet inventory and billing onto QuickBooks.
• Implemented automated statements for clients leading payment turnaround time from several weeks to a few days.
• Successfully increased sales by 28% by creating a customer loyalty program for resale shop.
• Increased walk-in traffic by 20% for resale shop using print marketing initiatives.

While at Katy Industries provided sales and customer support to over 170+ accounts over multiple countries.

Achievements: 

• Devised and implemented a system to determine pricing from at least 3 freight forwards to assure best pricing was obtained for all shipments.
• Functioned as point of contact for special orders, consistently reducing time from weeks to days and facilitating a quicker turnaround time for shipments.

Managed all office responsibilities and lead various projects over 14 offices in the USA and India.

Achievements:  

• Successfully managed 15 projects simultaneously valued from $500K to $3M.
• Played an integral role in organizing a 35-person office in India, including devising and implementing procedural manuals and establishing international banking and export processes.
• Developed and created training materials for India office.
• Planned and executed all company events including the annual strategic planning meeting, weekly sales meetings, and various social functions.

Spearheaded administrative efforts for budgeting, accounting, vendor communications, and contract negotiations.

Achievements:  

• Proactively implemented escrow payment system, effectively eliminating need for outside services and reducing costs.
• Played an integral role in selecting and implementing new software and hardware system to improve cost control and cost tracking operations.
• Implemented process to secure 3+ proposals from sub-contractors and vendors, assuring best pricing.