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CLIENT ORDER SPECIALIST & SALES SUPPORT TEAM LEAD Resume Example

Resume Score: 90%

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CLIENT ORDER SPECIALIST & SALES SUPPORT TEAM LEAD
Executive Summary

Talented and accomplished project manager with 17 years' experience with a proven track record in project management, sales support and operations support services. Experience leading multi-million dollar projects and working across teams and organizations to achieve results. Specialist skills in managing time-lines, budgets, sales processes and cultivating relationships. Self-reliant, dedicated, driven and hardworking. Natural ability to look for innovative solutions and enjoy a challenge. Comfortable managing multiple projects and priorities at once.

Core Qualifications
  • Project Management
  • Client Retention
  • Team Management
  • Business Process and System Integration
  • Strategic Planning & Analysis
  • Process & Productivity Management
  • Problem Resolution
  • Process Documentation and Implementation
Professional Experience
CLIENT ORDER SPECIALIST & SALES SUPPORT TEAM LEAD Jan 2014 to May 2015
NASDAQ OMX - St. Louis, MO

Managed day-to-day operations of the Sales Support Team.Led various projects during the $390M acquisition of Thomson Reuters Public Relations, Investor Relations, and Multimedia Corporate Solutions.

Key Responsibilities:

  • Team Management
  • Administrative Project Leadership
  • Designed, Documented and Executed Interim Procedures for Acquisition

Achievements: 

  • Created and implemented key processes to facilitate smooth business practices during transition.
  • Developed procedure manuals, quick reference guides and templates for sales support team.
  • Created team SharePoint site to upload and manage team documents.
  • Successfully developed and documented systems, plans and procedures for legacy products to streamline corporate and client operations, improved processes and enhanced performance.
  • Worked with subject matter experts to ensure all documentation met all current compliance standards.
RELATIONSHIP MANAGER & SR ORDER MANAGEMENT SPECIALISTOct 2010 to Dec 2013
THOMSON REUTERS - St. Louis, MO

Strategically supported the sales team from quoting right through to billing.

Key Responsibilities:  

  • Client Relationship Management
  • Administrative Project Management
  • Sales Support

Achievements: 

  • Received Zero Credit Performance Bonus for completing 2013 with 0 credit issues.
  • Recognized with an Above & Beyond Award for working on Corporate Services Divestiture Project.
  • Handpicked as team liaison to collaborate with Operations on acquisition product launch into the Corporate Service product line. Created and maintained documentation for team on process and procedures.
  • Spearheaded project to improve processing of IPO clients, effectively reducing credits by 82% in 2012. Developed training materials and quick reference guide for the new process.
  • Identified and led project to correct invoicing due to system issue resulting in$300K in revenue and partnered with IT teams to correct the issue going forward.

OWNER/PRINCIPALJan 2008 to Dec 2011
YOUR GIRL FRIDAY - St. Louis, MO

This business provided bookkeeping, accounting, marketing, planning, website design and management, and human resources services for small business clients.

Achievements:  

  • Increased client's revenue by 37% by migrating spreadsheet inventory and billing onto QuickBooks.
  • Implemented automated statements for clients leading payment turnaround time from several weeks to a few days.
  • Successfully increased sales by 28% by creating a customer loyalty program for resale shop.
  • Increased walk-in traffic by 20% for resale shop using print marketing initiatives.
INTERNATIONAL SALES & CUSTOMER SUPPORT Jul 2009 to Apr 2010
KATY INDUSTRIES - St. Louis, MO

While at Katy Industries provided sales and customer support to over 170+ accounts over multiple countries.

Achievements: 

  • Devised and implemented a system to determine pricing from at least 3 freight forwards to assure best pricing was obtained for all shipments.
  • Functioned as point of contact for special orders, consistently reducing time from weeks to days and facilitating a quicker turnaround time for shipments.
OFFICE ADMINISTRATOR Jun 2006 to Jul 2009
BASTIAN MATERIAL HANDLING - St. Louis, MO

Managed all office responsibilities and lead various projects over 14 offices in the USA and India.

Achievements:  

  • Successfully managed 15 projects simultaneously valued from $500K to $3M.
  • Played an integral role in organizing a 35-person office in India, including devising and implementing procedural manuals and establishing international banking and export processes.
  • Developed and created training materials for India office.
  • Planned and executed all company events including the annual strategic planning meeting, weekly sales meetings, and various social functions.
CONSTRUCTION ADMINISTRATORApr 1998 to Jun 2006
HABITAT FOR HUMANITY - St. Louis, MO

Spearheaded administrative efforts for budgeting, accounting, vendor communications, and contract negotiations.

Achievements:  

  • Proactively implemented escrow payment system, effectively eliminating need for outside services and reducing costs.
  • Played an integral role in selecting and implementing new software and hardware system to improve cost control and cost tracking operations.
  • Implemented process to secure 3+ proposals from sub-contractors and vendors, assuring best pricing.
Education
Bachelor of Science, Business Administration2009Columbia College - Saint Louis, MO

Graduated Magna Cum Laude

Affiliations

Project Management Institute, Saint Louis Chapter Member, 2012

Skills

SIX SIGMA GREEN BELT PROFESSIONAL

6sigmastudy - November 2015

PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION(PMP)

Project Management Institute - Expected December 2015

AGILE MASTER CERTIFICATION

SCRUMstudy -Expected November 2015

SCRUM MASTER CERTIFICATION

SCRUMstudy -Expected November 2015

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • NASDAQ OMX
  • THOMSON REUTERS
  • YOUR GIRL FRIDAY
  • KATY INDUSTRIES
  • BASTIAN MATERIAL HANDLING
  • HABITAT FOR HUMANITY

School Attended

  • Columbia College

Job Titles Held:

  • CLIENT ORDER SPECIALIST & SALES SUPPORT TEAM LEAD
  • RELATIONSHIP MANAGER & SR ORDER MANAGEMENT SPECIALIST
  • OWNER/PRINCIPAL
  • INTERNATIONAL SALES & CUSTOMER SUPPORT
  • OFFICE ADMINISTRATOR
  • CONSTRUCTION ADMINISTRATOR

Degrees

  • Bachelor of Science , Business Administration 2009

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