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Client Engagement Specialist Business Analyst Resume Example

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CLIENT ENGAGEMENT SPECIALIST BUSINESS ANALYST
Professional Summary

Meticulous Learned Sales Representative with 2+ years of experience providing solutions to customers and Client focused professional, with strong leadership and relationship-building skills & excellent at juggling multiple tasks and working under pressure.Dynamic communicator who consistently exceeds goals and company expectations. Highly ambitious  with background in sales, marketing, Healthcare and advertising.

Skills
  • Data management
  • Team leadership
  • Team liaison
  • Budgeting and finance
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Powerful negotiator
  • Conflict resolution
  • Process implementation
  • Extremely organized
  • Client assessment and analysis
  • Staff development
  • Risk management processes and analysis
Work History
April 2017-June 2017Client Engagement Specialist Business Analyst | FMD K&L | Fort Washington, PA
  • responsible for building a portfolio, driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle: Prospect-Evaluate-Propose-Close.
  • Manage client expectations and communications flow as it relates to production and internal project teams; negotiate and resolve high level client issues.
  • Ensure high level of customer satisfaction by working with various teams within the organization to ensure all concerns or escalations are addressed in a timely and efficient manner.
  • Client delivery assurance, assuring the client of the commitment and driving the delivery process by working collaboratively with Delivery Unit
  • Developed new process for employee evaluation which resulted in marked performance improvements.
August 2014-March 2015Business development analyst | Intercord Enterprise | Mumbai, India, Maharastra
  • Intercord Enterprises is your one stop solution for any product requirement .Successfully supplying /exporting these products across the globe for over two decades now which has empowered us with excellent clientele relationships for long & healthy business association.Working with reputed manufacturing units ,its experience and expertise enables to cater to wide range of requirements of Engineering, Industrial & Consumable Products and supply these products most effectively in terms of competitive rates & superior quality.
  • My responsibilities were to generate new business leads.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Provide samples to the buyer & answer questions regarding any samples.
  • Work with manufacturer to source the required product & package it based on buyer's specification.
  • Coordinate with other people in firm to create the right documentation for export.
  • Performed initial client assessment and analysis to begin research process.
December 2011-December 2012Quality Control Chemist/QA Documentation Specialist | US Nutritionals LLC | North Brunswick, NJ
  • Perform quantitative analysis of chemical intermediates and final drug substances and drug products using USP/NF/EP and in-house test methods utilizing techniques of Spectro-photometric, HPLC, GC, dissolution and typical wet chemistry tests and standard methods.
  • In-house calibration of HPLC, Dissolution apparatus, Weighing balances, Osmo-meter, UV spectrophotometer etc.
  • Raw material testing and qualification according to specifications and USP compendial methods.
  • Analyze Raw Materials, Intermediates, tablets, soft gel capsules, powders through quality control tests such as dissolution, disintegration, assay, content uniformity, identity, impurities.
  • Testing of solid dosage form for release & stability studies using HPLC, UV/Vis, TLC, Thin Layer Chromatography, Karl Fischer, Disintegration test apparatus, pH Meter, Melting point apparatus, Dissolution apparatus, & other wet chemistry test.
  • Perform dissolution and disintegration studies in accordance to the GMP, GLP.
  • Responsible for creative design for Testing of Generic Artra Tablets having active ingredient Glucosamine Chonroitin.
  • regarding omissions, incomplete testing results or other irregularities Followed all the SOPs, STPs & protocols.
    Assisted in investigation of OOS results, participated in self- inspections.
  • Handling, Maintenance & troubleshooting of HPLC (Shimadzu LC2010 HT), Potentiometer (Metrohm 798 & 818 MPT Titrino), UV (Shimadzu), Refractomer, FTIR (Prestige-21Shimadzu FTIR) ,Polarimeter.
  • Develop methods at R&D level, Performed analysis on ACC & CRT stability samples & studied the trend sheet for any deviation.
  • Developing and validating analytical test methods.
    Assisting in the preparation of CMC documents.
    Implement analytical solutions to pharmaceutical development challenges.
  • Full compliance with all applicable GMP regulations and internal SOPs.
  • QA DOCUMENTATION RESPONSIBILITIES INCLUDES:-
  • Review of executed batch records in-process and release tests;& associated supporting documentation from clinical production areas, coordinate record correction activities related to batch release,data review,trending and release data reconciliation against Certificate of Analysis,Specification and LIMS.
  • Assist in preparation of lot release documentation for accurancy,GMP compliance and validity.Support development of quality Standard Operating Procedures,their revision anderform additional QA related activities as assigned.
  • Successfully collected metrics related to batch release functions and ensure meeting the required drug substance release cycle time.
  • Document, interpreted, & reported results within scheduled time interval.
  • Analyzed organic and inorganic compounds to determine their chemical properties.
  • Researched and updated all required materials needed for firm and partners.
  • Performed initial client assessment and analysis to begin research process.
  • Supported Chief Operating Officer with daily operational functions.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
December 2009-October 2010Field Biologist | Rentokil PCI | Bengaluru, KA
  • Collected and analyzed biological data about relationships between organisms and their environment.
  • Encouraged cooperative management strategies.Interpreted research findings and summarized data into reports.
  • Carry out routine and detail inspections on customer premises that include in ­ depth examination and analysis of production process and pest risks Support service technicians in terms of agreed service levels and quality.
  • Root cause analysis of the problem and making practical recommendations Creating detailed inspection and quality of work report for the clients for further follow-up Engage various stakeholders from client (Building mangers, infrastructure leads) and Rentokil (technicians, managers) on every client site audit.
  • Currently have audited as pest control biologists and provided protection and quality assurance to Food manufacturing factories Pharmaceutical production centers Software companies Five star hotels
  • Programmed computers to store, process and analyze data.
  • Cared for and studied rodents and mosquito lifecycles.
  • Scheduled and trained technical staff members.
  • Designed and coordinated non-human primate in vivo studies.
Education
March 2009Master of Science: MicrobiologyHemchandracharya North Gujarat University, Patan, Gujarat

Microbiology

  • Majored in Microbiology.
  • Awarded from university for being a topper in first year of masters.
  • Elected to Class representative for Student Organisation in 2008.
  • Graduated in Top 70% of Class
  • Received First prize in national level seminar for successfully completion of poster presentation entitled- Biotechnology for production of industrial products by bioconversion of agricultural residues as raw materials.
  • Elected Captain of sports team in college.
  • Coursework in Genetics,Biochemistry,Immunology,Environmental microbiology,Bio statistics,Fermentation Microbiology and Industrial Microbiology.
March 2009Master of Science: MicrobiologyHemchandracharya North Gujarat University, Patan, Gujarat

Microbiology

  • Majored in Microbiology.
  • Awarded from university for being a topper in first year of masters.
  • Elected to Class representative for Student Organisation in 2008.
  • Graduated in Top 70% of Class
  • Received First prize in national level seminar for successfully completion of poster presentation entitled- Biotechnology for production of industrial products by bioconversion of agricultural residues as raw materials.
  • Elected Captain of sports team in college.
  • Coursework in Genetics,Biochemistry,Immunology,Environmental microbiology,Bio statistics,Fermentation Microbiology and Industrial Microbiology.
March 2006Bachelor of Science: MicrobiologyHemchandracharya North Gujarat University, Patan, Gujarat
  • Majored in [Subject] 
  • Awarded [Award Name] 
  • Coursework in [Subject] , [Subject]  and [Subject] 
  • Graduated in Top [Number] % of Class
  • Minored in [Subject] 
  • Received [Scholarship Name] 
  • Selected Academic Assignments:
    Assignment:1    ENZYME-THE WONDER MOLECULE
    Date:18th December 2005
    Assignment Description :
    Presented seminar at 17th State Level competition organized by GSBTM & Micro study circle explaining the Applications, Structure and Functions of ENZYMES in Microbial Industries and Global Scenario of Enzyme.


  • Assignment:2  Bioconversion of agricultural residues for the production of xylanase by solid state fermentation.
    Date: 25th Nov 2008 to 9th Jan 2009
    Assignment Description:
    Research on production of Xylanase from Agro waste as substrate,Isolation,Screening,Enrichment,Inoculum development, Partial purification, Assay, Kinetic parameter study i.e. Effect of pH &temp. Also presented poster presentation at National Level Seminar, Sponsored by UGC for the above topic.
    Assignment:3 Biotechnology for production of industrial products by bioconversion of agricultural residues as raw materials.
    Date: 25th  Nov to 9th Jan 2009
    Assignment Description:  
    From various Lignocelluloses agro wastes, using robust microorganisms & outline of pretreatment methods research was done on production of industrial enzymes, chemicals, organic acids and other high value bio-products. Presented poster presentation at National Level Seminar, Sponsored by UGC for the above topic.

    Assignment :4 Extrachromosomal Elements :Transposable Elements.
    Date:26th Dec 2007
    Assignment Description:
    Oral Seminar Presentation explaining
    • Principle classes of Transposon
    • Tn families
    • Mechanism of Transposition
    • Significance &Application of Transposable elements.

    Assignment:5 Animal Tissue Culture
    Date: 23RD SEPTEMBER 2008
    Assignment Description  
    Oral seminar presentation explaining
    • Characteristics
    • Laboratotary designs
    • Equipments for tissue culture
    • Substrates for cell growth & culture media
    • Techniques & culturing animal tissue
    • Method for scale up and applications
    • Areas of research gene therapy
    • Tissue Engineering
    • Animal cell products and potentials.

    Assignment 6
    Participated in the seminar on “Current Trends in Molecular Biology and Clinical Drug Trial” held on 3rd Oct ,2007,at Gujarat Cancer and Research Institute(GCRI),Gujarat State Biotechnology Mission(GSBTM),Civil Hospital, Ahemdabad.
Skills
Business Development, calibration, chemistry, Cleaning Validation, competitive, content, CRT, clientele, Client, clients, Customer Satisfaction, Delivery, Document Management, documentation, driving, FTIR, GC, GMP, GLP, HPLC, inspection, Materials, MS Excel, MS project, MS word, Minitab, Communicator, Problem Solver, Project Management, protocols, Quality, quality assurance, quality control, quantitative analysis, requirement, specification, statistical Process Control, trend, troubleshooting, UV, Validation, Weighing
Accomplishments
  • Project Development
    Collaborated with team of data management and delivery centres for clinical operations in the development of New lead generation for sales of company's clinical products.
  • Creative Problem Solving:
    Resolved product issue through consumer testing.
  • Sales
    Increased sales by 12% over a two year period.
  • Supervision
    Supervised team of three staff members. 
  • Project Management
    Worked directly with digital marketing team and data management team  to generate new leads and find new customers..
  • Effective Communication
    Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
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Resume Overview

Companies Worked For:

  • FMD K&L
  • Intercord Enterprise
  • US Nutritionals LLC
  • Rentokil PCI

School Attended

  • Hemchandracharya North Gujarat University

Job Titles Held:

  • Client Engagement Specialist Business Analyst
  • Business development analyst
  • Quality Control Chemist/QA Documentation Specialist
  • Field Biologist

Degrees

  • Master of Science : Microbiology
    Master of Science : Microbiology
    Bachelor of Science : Microbiology

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