Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Links
www.linkedin.com/in/JessicaClaire1
https://JessicaClaire.com
Core Competencies
A seasoned professional with 12 years of experience in ~ Business Development ~ Marketing & Sales ~ Customer Relationship Management ~ Product Management ~ Revenue Generation ~ Supply Chain Management ~ Product Promotions ~ Market Research ~ Strategy Planning ~ Budgetary Planning & Control ~ Product Pricing ~ Team Management
Expertise in handling sales & marketing & business development activities, analyzing market trends and establishing healthy & prolonged business relations with clients
Proficient in leading dedicated teams for running successful business operations and experience of developing procedures & service standards for business excellence
Resourceful in enhancing business volumes and achieving multi-fold revenue & increased profitability
Rich experience in handling large accounts and strategic partners
Adroit in devising effective strategies for augmenting business, identifying & penetrating new market segments and promoting products
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide a superior quality customer experience. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with a talent for interacting with staff at all levels of organization and public.
Aptitudes
Lead prospecting
Digital marketing
Strategic planning
Account servicing
BD, BPO expertise
Customer relations
Staff training
Revenue generation
Network development
Scheduling understanding
Account development
Market research
Product promotions
Marketing understanding
Concept development
Account management
Strategic planning and execution
Work History
03/2015 to CurrentClient Engagement SpecialistA.M. Best | Oldwick, NJ,
Established, managed and grew a diverse set of accounts through highly pro-active engagement strategies, including partnerships in-person network strategies.
Partnered with service team members to identify risks, resource allocation requirements, and needs for project success.
Conducted quantitative and qualitative surveys with existing clients to gather feedback.
Identified opportunities for account growth based on knowledge of market trends and competition.
Resolved product or service problems by clarifying customer's complaint and determining root causes.
Reviewed and adjusted project plans to minimize and eliminate roadblocks.
Communicated accurate information about promotions, customer programs, and products, providing exceptional customer service and driving retention.
01/2010 to 12/2013Area Sales ManagerLkq | Wichita, KS,
Led targeted training programs to educate staff on product benefits and service capabilities.
Brought about industry-leading results by applying strategic vigilance thru industry knowledge and leadership skills.
Expanded product distribution by adding more than 40 new distribution points in the region, including convenience stores, distributors, retail supermarkets and food services.
Developed innovative marketing campaigns to increase engagement with the target demographics and drive brand exposure.
Set and achieved sales targets for rural regions.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Collaborated with vendors and built effective partnerships devoted to capitalize on emerging and sustainable sales opportunities.
11/2008 to 01/2010Sales ManagerJohnstone Supply, Inc | Seattle, WA,
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Developed innovative marketing campaigns to increase engagement with the target demographic and drive brand exposure.
Expanded product distribution by adding more than 37 new advisors in the region.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Exceeded regional annual sales target by 69%.
Education
Expected in 2009MBA | Finance & Marketing, , GPA:
Expected in 04/1999Bachelor of Arts | Language Arts EducationDelhi University, New Delhi, GPA:
Expected in | Certificate in Marketing UCLA, Los Angeles, CA, GPA:
Expected in | Certificate in Entrepreneurship UCLA, Los Angeles, CA, GPA:
Expected in | Certificate in Real Estate And General BusinessUCLA, Los Angeles, CA, GPA:
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