Being creative is a passion for me. All of my positions have required me to excel in customer service, administrative skills, and projects that require art or writing input.
Highlights
Skilled in MS Office
Customer-oriented
Strong communicator
Skilled multi-tasker
Computer expertise
Microsoft Excel proficiency
Time mJessicagement ability
Strong communicator
Accomplishments
Fielded and processed up to 30 or more calls per day.
Promoted to Client Engagement Specialist after three years.
Resolved 95% of customer service issues within 24 to maximize loyalty and retention.
Experience
02/2017 to 02/2014
Client Engagement SpecialistA.M. Best – Oldwick, NJ,
Responsible for fielding emails and calls from clients and sales representatives answering questions, resolving problems and/or seeking solutions to fit our clients’ needs.
Collaborates with sales representatives and clients on research projects to create presentations, interpret data and deliver data Jessicalysis through Excel documents and reports.
Responsible for participating in strategy discussions to improve the effectiveness of our clients' advertising campaigns.
Initiates new ads for clients and works to get approval on existing ads.
Responsible for coordinating material delivery with our production facilities for pre-print clients.
2016 to Current
Risk Resource Administrative AssistantFortinet Inc – New York, NY,
Responsible for registering physicians for upcoming risk mJessicagement seminars using the Seminar Tracking System software, preparing seminar packages for attendees, confirming and processing seminar attendees using the Oasis™ software, and responding to email and telephone questions by prospective attendees.
Process reminder notices to attendees for upcoming seminars.
Process payments for physicians who have attended as well as balance accounting each month and reporting, tracking, and working with Cash MJessicagement each month.
Assist physicians with signing in at the door for Risk MJessicagement seminars when necessary.
Travel when necessary to attend physician seminars.
Assist nurses and attorneys with updating power point presentations.
06/2015 to 11/2015
Inside Sales RepresentativeFireRock Building Materials – City, STATE,
FireRock specializes in pre-engineered masonry fireplaces, indoor and outdoor fireplace kits, chimney systems, fire pits and accessories.
Their business is growing and they're offering new products- concrete pavers, wood flooring and more. Their customer base is comprised of builders, architects and designers.
The Inside Sales department is a customer service and outside sales support role.
Each rep has a territory to work with an outside sales rep. The only outbound calls reps make is following up with their distributors in their territory once a month to touch base and keep them engaged and growing their business with them.
The majority of their day is spent talking to customers, answering product questions, resolving problems, etc.
They also coordinate and support their outside sales reps. Reps make judgement calls on when to get them involved, who to send them to, etc. They also generate quotes for them.
10/2009 to 11/2013
Advertising Account CoordinatorMSpark – City, STATE,
MJessicages the order process to ensure proper advertising fulfillment, assisting Sales in securing reservations of clients’ products as necessary, assisting Sales with Brokerage and Solo orders.
Works with related departments, prepares notes and paperwork for Graphic Services to assemble final layouts for printing, assists Sales with graphic changes and obtaining final proofs within program planner deadlines.
Verifies ad proof against submitted copy, marking errors that appear on proof, serves as internal contact for sales personnel to assist with issues relating to order changes, special billings, late orders and copy receiving.
Assists in Postal Calls and reporting irregular deliveries or postal concerns, submits reservation reports to team members and follows up on any remaining reservations, reports an updated status on reservations to the reservations team.
Responsible for training new sales representatives as the operations support representative on the order entry and contracts system used by our company.
Education
Expected in 2005
Bachelor of Arts: English Language and Literature Northwestern State University - Natchitoches, AL GPA: Graduated 2005
Expected in
Master of Arts: Writing and Linguistics Northwestern State University - Natchitoches, La GPA:
Graduation pending 2018
Interests
Volunteer with pet adoptions for Two By Two Rescue
Skills
Experience with Microsoft Programs
Experience with Powerpoint
Experience with MSpark's programs, policies, and procedures
Experience in advanced problem-solving
Additional Information
In my own spare time, I am a writer/blogger for sistergeeks.net. I do not get paid for it, it is a hobby I am passionate about.
Sistergeeks.net is a truly talented writing staff.
I also have the pleasure of connecting our blog to different social media outlets. Helping to get our name out there has been incredibly exciting!
This is who we are: We are a group of females, united by common geekiness, who have created a bond over shared obsessions with television, movies, books, and other pop culture categories.
Our fan base continues to grow each and every single day! We are passionate about what we write about and fortunately-our fans are passionate about it too! "Welcome to the siblinghood."
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