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Client Engagement Manager Resume Example

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CLIENT ENGAGEMENT MANAGER
Summary
Results driven professional with a team oriented management style. Executive management experience in high tech professional service organizations. Expertise in building strategic customer and partner relationships, software sales and support. Proven success driving revenue by developing go-to-market strategies and building productive relationships to address critical business issues with technology solutions for enterprises which in turn drives growth in revenue and earnings. Developed a software sales strategy which resulted in increased revenue over 400% *Created a recurring revenue stream over $1.2M annually in maintenance and support *Built a Microsoft and Cisco focused consulting practice that generated $10M in annual services revenue *Established unique business opportunities with core infrastructure partners focused on driving mutually beneficial results to drive adoption and revenue reaching above quota year over year *Started a self-funded IT professional services consulting firm that produced over $30M in gross revenue in six years with a gross margin that was consistently greater than 30% *Designed a national professional services management and delivery model that produced over $300M annually at margins averaging 30%
Experience
Client Engagement Manager, 01/2012 － 01/2016 Browsium Inc － Boston, MA
  • A key member of a Redmond, WA-based start-up.
  • Developed new go-to-market strategies utilizing Browsium software solutions and Browsium Consulting Services to support the Browser Management Suite which resulted in revenue generation which exceeded $4M quota.
  • Drove collaboration with resources across teams including sales, customer support, consulting services and product development on behalf of the global customer base.
  • Produced technical content for online knowledge base articles, blog posts, sales and marketing, software administration guides, product demonstrations and webinars.
  • Responsible for Statement of Work documents incorporating best practices for overall project success and project Change Control.
  • Subject Matter Expert for global customer teams - Browsium product orientation, evaluation, and deployment ensuring maximum results.
Regional Manager, 01/2009 － 01/2011 Insight Direct USA － Waltham, MA
  • Recruited by Insight senior management to develop a Northeast-based Microsoft consulting practice.
  • Responsible for Northeast US and Mid-Atlantic territories.
  • Revenue generation exceeding $10M run rate in services revenue in the first full year of operation.
  • Recruited and managed a team of senior IT consultants focused on Cisco and Microsoft Workloads, Virtualization Strategies, and Cloud Based Solutions.
  • Created a PMI Certified Center of Excellence practice to support consulting team utilizing a proprietary Consulting Methodology while adhering to ITIL and MOF best practices.
Partner Account Manager, 01/2006 － 01/2009 Microsoft － Waltham, MA
  • Responsible for building and maintaining strategic partner alliance relationships in the Northeast District Enterprise Account segment, with the goal to drive adoption of the Microsoft Platform while providing services and product opportunities for partners.
  • An active member of a Sales Team that consistently exceeded sales quotas.
  • Pro-actively managed partner effectiveness in the marketplace by establishing a consistent business rhythm and developing a strategy that achieved financial goals and objectives while exceeding Partner Satisfaction ratings.
  • Identified and developed unique channel partners for the Core Infrastructure Solutions Workload that achieved 104 % of a $59M sales quota.
  • Analyzed core goals and revenue gaps in order to develop strategic plans that leveraged business partner contributions and drove revenue for both parties.
  • An active member of a cross-functional team charged with identifying and recommending healthy work/life balance ideas that was honored with Microsoft's Northeast District Innovation Award FY07.
Managing Director, 01/1999 － 01/2006 Concordant, Inc － North Chelmsford, MA
  • Founding partner of a successful information technology consulting firm.
  • Successfully led initial startup phase through to profitability within six months.
  • Averaged $5-6M annually - over $30M in services revenue during its first six years of operation.
  • Developed and led a Senior Leadership Team charged with the day to day management of the company.
  • Directly managed multiple functions including recruiting, services delivery, sales, marketing and strategic business partnerships.
Area Managing Director Services, 01/1988 － 01/1999 Vanstar/Inacom Corporation － Boston, MA
  • Developed business model for the combined national professional services organization (During Inacom/Vanstar Merger) which allowed the smooth transition of new roles without disruption to business or client satisfaction.
  • Led & Developed an IT Professional Services team (250 + Employees) that achieved and maintained revenue goals and profitability objectives during merger/acquisition activities.
  • Recruited and trained (including a 6-week off-site training curriculum) 50 Microsoft Certified System Engineers whose consulting services generated over $15M annually.
  • Built an IT consulting organization (Delivered $15M on $10M quota) which exceeded revenue objectives.
Education and Training
Mount Wachusett Community College － Gardner, MA The Ultimate Sales Machine Microsoft - Multiple week long training programs- Industry Solutions University, Employee Orientation and Solutions Selling Process, 7 Habits of Highly Effective People Strategic Marketing - Mount Wachusett Community College Vanstar- Management Development, Fundamentals of Service, Effective Communication, and Interviewing Skills for Managers
Skills
balance, Cisco, Consulting, content, client, customer support, delivery, senior management, financial, functional, information technology, Innovation, ITIL, Leadership, Management Development, market strategies, marketing, Microsoft Certified, Enterprise, product development, recruiting, Selling, Sales, strategy, strategic, Strategic Marketing, strategic plans, training programs, unique, articles
Additional Information
  • AWARDS & RECOGNITION Microsoft Circle of Excellence Gold Club Partner Account Manager of the Year - Intel Microsoft's Northeast District Innovation Award Vanstar/Inacom Chairman's "Top Achiever" Award Vanstar/Inacom "Winning with Teamwork" Award
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Resume Overview

Companies Worked For:

  • Browsium Inc
  • Insight Direct USA
  • Microsoft
  • Concordant, Inc
  • Vanstar/Inacom Corporation

School Attended

  • Mount Wachusett Community College

Job Titles Held:

  • Client Engagement Manager
  • Regional Manager
  • Partner Account Manager
  • Managing Director
  • Area Managing Director Services

Degrees

  • The Ultimate Sales Machine Microsoft - Multiple week long training programs- Industry Solutions University, Employee Orientation and Solutions Selling Process, 7 Habits of Highly Effective People Strategic Marketing - Mount Wachusett Community College Vanstar- Management Development, Fundamentals of Service, Effective Communication, and Interviewing Skills for Managers

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