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Client Engagement Director Resume Example

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CLIENT ENGAGEMENT DIRECTOR
Professional Summary

Transformational leader possessing 20+ years of experience managing daily operations in healthcare/human services roles. Regarded for the ability to streamline process improvement initiatives, resulting in significant increases in revenue, enhancement of procedures and optimization of available resources. Skilled in building, training, and managing high performance teams dedicated to maintaining regulatory compliance and exceeding set objectives. Possesses an in-depth knowledge of Medicare / Medicaid regulations, nursing processes and rehabilitation concepts. Knowledgeable of HIPAA and JCAHO laws / regulations. Strong technical acumen: proficiency in Reliable Health Systems, Visual, Sigma Care, PCC, Way Star and SEEK, Word, Excel .

➢ Recipient of multiple merit-based promotions due to strong leadership and organizational skills.

➢ Conducted in-depth analysis of short-term and long-range patient pay, as well as third party reimbursement issues; leveraged information to significantly increase revenue (Linden).

➢ Created successful electronic census reporting program to maintain quality control throughout daily reporting (Linden).

➢ Leveraged strong organizational skills to manage admissions process for 20-30 patients monthly; identified individual needs and made placements appropriately (Linden).

➢ Provided critical administrative support to Administrator of a 200-bed residential healthcare facility (American Geri Care).

➢ Ensured utmost compliance by implementing crisis management strategies to minimize F-tags with federal/state survey (American Geri Care).

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets for accurate Medicare numbers.
  • Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
  • Completed Masters degree in two years with honors.
Skills
  • Compliance understanding
  • Strategic Planning
  • Leadership
  • Verbal and written communication
  • Customer service
  • Team Building
  • · Organizational Astuteness
Work History
04/2020 to Current
Client Engagement Director Company Name – City, State
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Fulfill critical leadership position responsible for customer vetting and assignment
  • Liaison between team and clients to resolve issues
  • Monitor industry trends and other relevant activities to maximize client experience
  • Managed over 20 emails per day assigning up to 10 clients.
02/2018 to 10/2020
Admission DirectorCompany Name – City, State
  • Managed admissions department by processing 20 admissions per month.
  • Fulfill critical leadership position responsible for managing daily operations, directing admissions / intake processes and maintaining / increasing revenue.
  • Strategically identify opportunities and implement innovative processes to increase efficiency and optimize use of available resources.
  • Leverage strong leadership skills to build and train high-performance admissions team dedicated to maintaining strict adherence to policies and regulatory compliance.
  • Demonstrate excellent attention to detail while generating detailed reports; analyze data and make knowledge-based recommendations to senior management team.
  • Implement innovative strategies to continually enhance patient care delivery system. •
  • Utilize industry expertise to identify current and future patient admissions requirements; maintain open channels of communication with local hospitals and prospective patients.
  • Complied reports on Medicare, and Managed Care totals monthly
06/2013 to 02/2018
Admission CoordinatorCompany Name – City, State
  • Thoroughly reviewed critical factors, including behavior, insurance coverage and available resources, to appropriately place incoming patients.
  • Demonstrated strong communication, customer relations and interpersonal skills while maintaining open channels with nursing and finance departments, relayed pertinent information to appropriate parties.
  • Conducted in-depth patient assessments and accurately recorded data.
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Managed admissions process, admitting 20-30 patients monthly.
02/2002 to 06/2013
Administrative CoordinatorCompany Name – City, State
  • Prepared detailed documents and reports in adherence administrative processes.
  • Filled key role within 200-bed residential healthcare facility; associated duties included handling various human resource services, processing insurance claims, maintaining strict regulatory compliance and managing correspondence.
  • Used strong leadership skills to help build high-performance team; responsible for interviewing, recruitment and conducting new hire orientations.
  • Performed duties belonging to Administrator in lieu of absence.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
02/2020
Master of Science: Human And Social Services
Walden University - City, State
  • Graduated with 3.79 GPA
11/2018
Bachelor of Science: Human And Social Services
Walden University - City, State
  • Member of The National Society of Leadership and Success
  • Graduated summa cum laude
  • Graduated with 3.93 GPA
06/1998
Bachelor of Science: Health Information Management
New York City College of Technology of The City University of New York - City, State
Certifications

Certificate in Fundamentals of Supervision & Management.

Certificate in The Keys to Effective Communication.

Insurance Sales License – New York

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Resume Overview

School Attended

  • Walden University
  • New York City College of Technology of The City University of New York

Job Titles Held:

  • Client Engagement Director
  • Admission Director
  • Admission Coordinator
  • Administrative Coordinator

Degrees

  • Master of Science : Human And Social Services
    Bachelor of Science : Human And Social Services
    Bachelor of Science : Health Information Management

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