Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated and focused professional determined to accel in any environments while driving simultaneous tasks to completion through efficacy and work ethic. Specialized in customer centric mentality and organizational support to service-oriented industries. Committed to delivering high quality results autonomously with minimal supervision. Energetic, organized, and compelled by quality results that benefit both the organization and clientele. PROFESSIONAL SKILLS: Motivated and self-directing Natural Leader with proven experience Collaborative team player Training & Development Skilled in Professional verbal and written communication Time Management & Multitasking Quality Assurance Critical problem solving Resourceful and Adaptable Precise and Detail-oriented Reliable and punctual

  • Account investigations
  • Advertising strategies
  • Reporting skill
  • Billing issue resolution
  • Schedule coordination
  • Document management
  • Account updating
  • Processing payments
  • Merchandising proficiency
  • Opening and closing procedures
Hospitality Specialist | Bartender, 12/2020 - Current
Docusign, Inc. New York, NY,
  • Provided highest quality customer service standards by anticipating customer needs.
  • Quickly and courteously resolved all guest problems and complaints.
  • Demonstrated excellent knowledge of reservations processes and time management during peak periods.
  • Worked with clients to coordinate details of special functions to ensure events ran smoothly.
  • Accurately completed shift reports detailing reservations, checkouts and special requests.
  • Welcomed guests and assisted with reservations, check-ins and inquiries.
  • Recorded guest payments, verifying identification and credit card information to prevent fraud.
  • Supervised staff and assigned duties for complete coverage.
  • Set and confirmed reservations for guests in person and by phone.
Client Coordinator | Account Inventory Specialist , 09/2019 - 04/2020
Bevager Inc. City, STATE,
  • Collaborated with team members to identify and accomplish agency objectives.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Client FP&A Specialist | Sales Training Manager , 05/2019 - 09/2019
CAM Partner City, STATE,
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Shared detailed information regarding options to help customers make decisions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
Management Consultant | Event Coordinator, 05/2018 - 05/2019
Peerless Live City, STATE,
  • Responsible for every aspect of event planning Building client relationships for upcoming events
  • Determine the costs of event Money management via Quickbooks
  • Arrange event services and monitoring client approval
  • Checking in client persistently assuring satisfaction Develop seating plans for guests Evaluate success afterwards.
  • Met with clients to discuss expectations to ascertain best ways to meet projected goals.
  • Assisted with the development of forward-thinking and effective operational policies to address changing needs.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
  • Optimized management roles at all levels, facilitated communication and adjusted culture to be more open and productive.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
  • Collaborated with executive management to establish and enhance procedures for increasing efficiency and labor investment.
  • Reviewed established procedures to assess areas in need of improvement.
Financial Analyst Intern, 06/2018 - 08/2018
CAM Partners City, STATE,
  • Performed technical analysis to determine future financial performance.
  • Created and maintained large client base by meeting needs and delivering exceptional customer service.
  • Tracked and analyzed factors affecting price movement, including trade policies, weather conditions, political developments and changes to supply and demand.
  • Determined buyer ability to pay costs by investigating financial resources and creditworthiness.
  • Completed sales order tickets and processed client-requested transactions.
  • Built positive and productive customer connections to drive consistent sales.
  • Analyzed customer requirements and recommended efficient investment products.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Verified and posted details of business transactions such as funds received and disbursed and totals accounts to ledgers or computer spreadsheets and databases.
  • Developed excellent rapport with custom builders to expand opportunities for growth.
Bartender | Bar Manager, 01/2016 - 04/2018
Peerless Live Management City, STATE,
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Monitored cash intake to reduce discrepancies.
  • Restocked beer and liquor regularly and after special events.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Implemented special events to boost customer numbers and profits.
Banquet Server | Bartender , 01/2012 - 07/2015
Croatian Cultural Center Of Chicago City, STATE,
  • Drafted meeting agendas.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in person requests.
  • Scheduled travel arrangements for executives.
  • Send emails and respond to outbound requests or questions.
  • Organized facility.
  • Prepare conference rooms for prior meetings.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Implemented special events to boost customer numbers and profits.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Poured wine, beer and cocktails for patrons.
Education and Training
Bachelor of Accountancy: International Finance, Expected in 05/2019
The Ohio State University – Fisher School of Business - Columbus, OH,
Activities and Honors
  • Member, Alumni Association The Ohio State University
  • World Cheer Champions 2013

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School Attended

  • The Ohio State University – Fisher School of Business

Job Titles Held:

  • Hospitality Specialist | Bartender
  • Client Coordinator | Account Inventory Specialist
  • Client FP&A Specialist | Sales Training Manager
  • Management Consultant | Event Coordinator
  • Financial Analyst Intern
  • Bartender | Bar Manager
  • Banquet Server | Bartender


  • Bachelor of Accountancy

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