Dedicated and focused professional determined to accel in any environments while driving simultaneous tasks to completion through efficacy and work ethic. Specialized in customer centric mentality and organizational support to service-oriented industries. Committed to delivering high quality results autonomously with minimal supervision. Energetic, organized, and compelled by quality results that benefit both the organization and clientele. PROFESSIONAL SKILLS: Motivated and self-directing Natural Leader with proven experience Collaborative team player Training & Development Skilled in Professional verbal and written communication Time Management & Multitasking Quality Assurance Critical problem solving Resourceful and Adaptable Precise and Detail-oriented Reliable and punctual
Skills
Account investigations
Advertising strategies
Reporting skill
Billing issue resolution
Schedule coordination
Document management
Account updating
Processing payments
Merchandising proficiency
Opening and closing procedures
Experience
Hospitality Specialist | Bartender, 12/2020 - Current Docusign, Inc. – New York, NY,
Provided highest quality customer service standards by anticipating customer needs.
Quickly and courteously resolved all guest problems and complaints.
Demonstrated excellent knowledge of reservations processes and time management during peak periods.
Worked with clients to coordinate details of special functions to ensure events ran smoothly.
Accurately completed shift reports detailing reservations, checkouts and special requests.
Welcomed guests and assisted with reservations, check-ins and inquiries.
Recorded guest payments, verifying identification and credit card information to prevent fraud.
Supervised staff and assigned duties for complete coverage.
Set and confirmed reservations for guests in person and by phone.
Client Coordinator | Account Inventory Specialist , 09/2019 - 04/2020 Bevager Inc. – City, STATE,
Collaborated with team members to identify and accomplish agency objectives.
Produced and updated organizational records and reports, including organizing budgets and documentation.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Client FP&A Specialist | Sales Training Manager , 05/2019 - 09/2019 CAM Partner – City, STATE,
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Managed and updated physical and digital client account information to keep records accurate and current.
Shared detailed information regarding options to help customers make decisions.
Performed technical analysis to determine future financial performance.
Created and maintained large client base by meeting needs and delivering exceptional customer service.
Tracked and analyzed factors affecting price movement, including trade policies, weather conditions, political developments and changes to supply and demand.
Determined buyer ability to pay costs by investigating financial resources and creditworthiness.
Completed sales order tickets and processed client-requested transactions.
Built positive and productive customer connections to drive consistent sales.
Analyzed customer requirements and recommended efficient investment products.
Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Verified and posted details of business transactions such as funds received and disbursed and totals accounts to ledgers or computer spreadsheets and databases.
Developed excellent rapport with custom builders to expand opportunities for growth.
Bartender | Bar Manager, 01/2016 - 04/2018 Peerless Live Management – City, STATE,
Interviewed, hired and trained staff to improve customer retention and bolster sales.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Monitored cash intake to reduce discrepancies.
Restocked beer and liquor regularly and after special events.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Maintained detailed inventory of bar supplies and stocked work areas.
Implemented special events to boost customer numbers and profits.
Banquet Server | Bartender , 01/2012 - 07/2015 Croatian Cultural Center Of Chicago – City, STATE,
Drafted meeting agendas.
Managed the receptionist area, including greeting visitors and responding to telephone and in person requests.
Scheduled travel arrangements for executives.
Send emails and respond to outbound requests or questions.
Organized facility.
Prepare conference rooms for prior meetings.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Implemented special events to boost customer numbers and profits.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Poured wine, beer and cocktails for patrons.
Education and Training
Bachelor of Accountancy: International Finance, Expected in 05/2019 - The Ohio State University – Fisher School of Business - Columbus, OH, GPA:
Activities and Honors
Member, Alumni Association The Ohio State University
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School Attended
The Ohio State University – Fisher School of Business
