Detail-oriented and organized Clerk Typist II extensively trained in spreadsheets, transcription, word processing and desktop publishing.
Meticulous attention to detail
Excellent communication skills
Strong problem solver
Advanced clerical knowledge
Education and Training
General StudiesDCCCMedia, PA, US
High School DiplomaPDLCSSewickley, PA, US
Clerk Typist II06/2016 to CurrentDHSChester, PA
Provide friendly customer service by answering client questions & concerns.
Train new employees in data entry, operating the front desk and AP processing.
Performs data entry by completing transactions requested from Income Maintenance staff.
Reviews case record for completeness, accuracy and information for all program benefits.
Completes necessary forms by transferring information from case record, to ensure correct and timely benefits to clients.
Answer telephone calls & direct calls to the appropriate caseworker / supervisor.
Completes typing, filing and other general clerical duties.
Customer Service Associate03/2016 to CurrentWawaPhiladelphia, PA
Works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food preparation, cash register duties, customer service, general housekeeping and other related functions.
Recommends and helps customers select merchandise based on their needs.
Effectively resolves food or service issues.
Communicates clearly and positively with co-workers and management.
Quickly and efficiently processes payments and make accurate change.
Manager01/2014 to 06/2016Taco BellGlenolden, PA
Trained and motivated new and old Team Members .
Resolved guest complaints promptly and professionally.
Monitored all service equipment and supplies.
Made sure that everything was in working condition.
Counted safe and made sure all money was accounted for.
Count and data entry all inventory.
Conducted interviews with potential new employees.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Assisted General Manager with running of restaurant.
Sales Associate/Cashier09/2013 to 01/2014K-MartHolmes, PA
Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Assist with merchandising duties.
Organized items in visually appealing manner.
Completed & filled online orders.
Trained all new sales employees on effective techniques.