Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multi-task-er and planner. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to change and able to perform well under pressure. Ambitious Front Desk Clerk with years of customer service experience and passion for local hotel industry. Personable, experienced with conflict resolution and sensitive to others' needs. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
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