Highly motivated customer service specialist with over 7 years retail experience in a fast-paced, team-based environment. Personable and professional under pressure. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excels at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Friendly associate pushing onward to success.
Proficient in Microsoft Word, Excel, and Powerpoint
customer service representing
Credit card processing
Motivated team player
Active listening skills
Positive and friendly
Cash handling and management
Point of Sale (POS) system operation
Clerk, 09/2008 to Current Buc-ee's Brazoria, TX – Lake Jackson, TX
Greeted customers entering the store to ascertain what each customer wanted or needed.
Processed payments using cash, credit cards, and personal checks
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Learned, referenced and applied product knowledge information.
Recommended alternative items if product was out of stock.
Tendered to all customer needs and requests as urgent as possible, helping them to have a most pleasant and even more comfortable shopping experience Smiling face and a positive attitude.
maintained a clean, orderly, and impressive work environment.
Replenished supplies, bags and other materials at each cash wrap.
Dedicated to continuously improving sales abilities and product knowledge.
completed safety training
checked in vendors and deliverers.
made sure the outer part of stre was safe for all customers and fellow employees.
trained new employees on cash management and store upkeep.
assisted in maintaining a positive work environment
Crew Trainer, 09/2010 to 05/2012 Mcdonald's – Angleton, TX
Greeted each customer with friendly eye contact
Maintained daily cleanliness of broiler and fryers.
Executed daily production lists and goals
Estimated amounts and costs of required supplies, such as food and ingredients
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
Filled beverage and ice dispensers
Helped with preparation, set-up, and service for catering events
Kept dining room and kitchen area clean by performing cleaning duties
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Handled currency and credit transactions quickly and accurately.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Prepped items for later use to save staff time during busy hours.
Operated the drive-through window and sales register quickly and efficiently.
trained employees to the best of my ability to ensure they had the best knowledge of our workplace.
made sure my trainees were aware of all our safety procedures.
assisted in team events
gave constructive criticism
always conducted a positive work environment
Sales Associate, 12/2009 to 04/2010 Cindie's – Killeen, TX
Answered calls daily by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Provided ongoing guest service, including giving fashion advice.
Verified that all customers received receipts for purchases.
Organized racks and shelves to maintain the visual appeal of the store.